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Could De Beers be the next Twitter?

Savious-Parker Kwinika

Marc Jury, MultiChoice SA and Showmax CEO, resigns

MSC Musica arrives in Durban, ushering in 2024/2025 cruise season

Jaguar’s rebrand: creative vision or branding blunder?

Karabo Ledwaba

Government funding open for registered township spaza shops

ABC Q3 2024: A quiet quarter for newspapers

Danette Breitenbach

ABC Q3 2024: Magazine momentum continues to build with some good performances

Danette Breitenbach

The 2024 Township CX Report is here

How Netflix reached 70 million active users with its ad-supported model

Checkers rolls out the new Sixty60 app with enhanced features

#BizTrends2025 Sponsors announced and categories still open for Curating the Future

#BizTrends2025 Sponsors announced and categories still open for Curating the FutureBizcommunity.com

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press OfficeBizcommunity.com

6 shows, 1 re-usable exhibition stand

6 shows, 1 re-usable exhibition standScan Display

Justin Hawes recognised for his contribution to the global exhibition industry

Justin Hawes recognised for his contribution to the global exhibition industryScan Display

Kantar introduces Uganda’s first consumer panel

Kantar introduces Uganda’s first consumer panelKantar

PROMOTED

Survival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselves

Survival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselvesAdam Hunter, Hook, Line & Sinker

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Prepare your brand for the future with this not-so-average agencyStyle ID

Tick all the X’s with Biz Content Feature Sponsorship

Tick all the X’s with Biz Content Feature SponsorshipBizcommunity.com

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Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

How Spree is transforming its customer experience through technology

How Spree is transforming its customer experience through technology

29 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

More news

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

How Spree is transforming its customer experience through technology

How Spree is transforming its customer experience through technology

29 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

(c) georgejmclittle -

KPMG survey details what online shoppers really want

18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

Dunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Customer service eclipses products, services as number one customer consideration

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Tips for maximising social commerce

Tips for maximising social commerce

Charles Mburugu 9 Mar 2016

Data safari: Mapping emerging Africa's analytics

Data safari: Mapping emerging Africa's analytics

28 Dec 2015

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