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News

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Innovative loyalty progammes are key component of modern retail strategies

CRM

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Leveraging data to bridge gaps in retail logistics

Logistics & Transport

Leveraging data to bridge gaps in retail logistics

27 Aug 2024

Can local e-commerce businesses compete against global counterparts?

E-commerce

Can local e-commerce businesses compete against global counterparts?

14 Aug 2024

5 signs you’re good at saving money in your small business

SMEs

5 signs you’re good at saving money in your small business

Ben Bierman, Issued by Business Partners Limited 29 Jul 2024

How to handle customer complaints

CRM

How to handle customer complaints

21 Jun 2024

Navigating the future of customer loyalty

CRM

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

The human face of retail: balancing tech and people can elevate retailers

Technology

The human face of retail: balancing tech and people can elevate retailers

Peter Ludi 13 Feb 2024

Understanding the rise of food delivery services in South Africa – KLA consumer insights

Research

Understanding the rise of food delivery services in South Africa – KLA consumer insights

Issued by KLA 22 Nov 2023

Retaining and growing customers in a tough economic climate

CRM

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Research

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Issued by Ask Afrika 10 Oct 2023

Digital

10 tips for creating more impactful newsletters

Nadia Moore 9 Oct 2023

Mark Mwongela, sales development director for PayPal, Africa.

E-commerce

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Spending habits of SA's taxi commuters unpacked

Research

Spending habits of SA's taxi commuters unpacked

19 May 2023

Building customer loyalty using click-and-collect

Distribution

Building customer loyalty using click-and-collect

9 May 2023

Source: Supplied. Clinton Abbott, head of product management at SunTec.

Trends

#BizTrends: Dynamic segmentation will be the key to banks winning the customer experience in 2023

Clinton Abbott 17 Feb 2023

Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important

Marketing

2 out of 3 marketers lack confidence in media marketing and advertising strategy

11 Jan 2023

Image supplied.

CRM, CX, UX

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

CRM, CX, UX

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

How independent hotels in South Africa can boost revenue this summer

Hospitality

How independent hotels in South Africa can boost revenue this summer

22 Nov 2022

Technology

4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

E-commerce

2021 Trends in Ecommerce

Issued by Ecentric Payment Systems 15 Nov 2021

Evolving the sponsor/rights holder dynamic

Sponsorship

Evolving the sponsor/rights holder dynamic

Monique Vrey, Issued by Levergy 13 Oct 2021

Customer experience reimagined post-Covid

Financial Services

Customer experience reimagined post-Covid

Katlego Tong, Issued by Israel Trade Office to South Africa 14 Jun 2021

CRM, CX, UX

Servicing the customer of the future

John Sanei 13 May 2021

The rebirth of email as a marketing tool

Marketing & Media

The rebirth of email as a marketing tool

Karyn Strybos 17 May 2021

Photo by ???? | @purzlbaum on

CRM

Customer satisfaction in the last mile is key to retaining customers

19 Jun 2020

Satisfying demand during the Covid-19 crisis - guidelines for SA's e-tailers

E-commerce

Satisfying demand during the Covid-19 crisis - guidelines for SA's e-tailers

Dr Nicole Cunningham 18 May 2020

E-commerce is key to business survival

Business Plans

E-commerce is key to business survival

23 Mar 2020

PayGate anticipates a 30% increase in sales in SA, this Black Friday

Sales

PayGate anticipates a 30% increase in sales in SA, this Black Friday

18 Oct 2019

Image credit: Charisse Kenion on Unsplash

CRM, CX, UX

Designing for B2B customer experience

Wade Fraser 17 Jul 2019

Summit highlights the vital importance of digital solutions

ICT

Summit highlights the vital importance of digital solutions

25 May 2019

Data governance, CX and a tale of data in the insurance industry

Data & Analytics

Data governance, CX and a tale of data in the insurance industry

Gary Allemann 12 Apr 2019

Gary Allemann, MD of Master Data Management

Insurance & Actuarial

Governance, CX and a tale of data in the insurance industry

Gary Allemann 12 Apr 2019

6 ways to win with CX

CRM

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

Topaz Booysen, head of marketing at Popimedia.

Trends

#BizTrends2019: We're in denial about the death of loyalty

Topaz Booysen 24 Jan 2019

Digital Media Africa conference set to gather African publishers

Publishing

Digital Media Africa conference set to gather African publishers

3 Oct 2018

Remaining relevant in an ever-evolving tourism industry

Tourism & Travel

Remaining relevant in an ever-evolving tourism industry

4 May 2018

New technologies are invading fashion boutiques. Credit: Pinsetti/Pixabay

Fashion & Homeware

Digital by design: how technology is breathing new life into the fashion business

Céline Abecassis-Moedas and Valérie Moatti 25 Apr 2018

#MeettheMarketer: Are business consultancies the ad agencies of the future?

Marketing

#MeettheMarketer: Are business consultancies the ad agencies of the future?

Louise Marsland 13 Nov 2017

Aftermarket auto shops need skilled artisans

Maintenance

Aftermarket auto shops need skilled artisans

29 Aug 2017

Digital

The digital trends driving the future of marketing

Tom Manners 23 Aug 2017

GSB business course challenges myth of the struggling artist

Education

GSB business course challenges myth of the struggling artist

Issued by UCT Graduate School of Business 21 Jul 2017

How technology is transforming South African retail

Technology

How technology is transforming South African retail

Vincent Naigeon 14 Jul 2017

Keeping the automotive show on the road amid declining new vehicle sales

Manufacturing & Parts

Keeping the automotive show on the road amid declining new vehicle sales

Mike Whitfield 12 Dec 2016