Customer relationships | Bizcommunity

Customer relationships | Bizcommunity

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The science of service recovery: Why resolving complaints boosts your bottom line

CRM, CX, UX

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, Issued by BrandLove 2 days

CRM, CX, UX

Celebrating 22 Years of Inspiring Consumer Relations

Issued by BrandLove 3 Dec 2024

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

CRM, CX, UX

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

Issued by BrandLove 20 Jan 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

Marketing

#BizTrends 2025: 99c’s Andrew Brand - Retail advertising: The new frontier

Andrew Brand 3 Feb 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

A booming continent needs a new payment infrastructure

Media

A booming continent needs a new payment infrastructure

Issued by MultiChoice 24 Jan 2025

The martech revolution: Navigating the future of marketing in South Africa

Marketing

The martech revolution: Navigating the future of marketing in South Africa

Wendy Case, Issued by Incubeta 28 Nov 2024

Image source: Narintorn Pornsuknimitkul –

Career Advice

5 tips for sales professionals to stand out in a hybrid workplace

Gina Catalano 13 Nov 2024

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

Businesses can act as partners during times of inflation

Retailers

Businesses can act as partners during times of inflation

25 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

10 reasons why email marketing is still highly relevant

Marketing

10 reasons why email marketing is still highly relevant

Issued by Domains.co.za 8 Aug 2024

Where South African banks are underperforming: AI-powered robo-advisory

Fintech

Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

Are AI and telemarketing competitors or allies? How they work together to boost sales

Marketing

Are AI and telemarketing competitors or allies? How they work together to boost sales

Issued by Database360 12 Jul 2024

Mastering effective communication in small business is the key to success

SMEs

Mastering effective communication in small business is the key to success

Denise Maré, Issued by SAICA 9 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Revolutionising retail in South Africa through gamification

Technology

Revolutionising retail in South Africa through gamification

Rakhee Naik, Issued by KLA 27 Jun 2024

Rolls-Royce power systems include the full MTU business portfolio

Materials & Equipment

Deutz gets Compcom green light for Rolls-Royce deal

Lindsey Schutters 24 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Technology

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Tunnel vision of funnel vision?

Employer Branding

Tunnel vision of funnel vision?

Issued by icandi CQ 7 Jun 2024

How the Cookie crumbles: Crafting new marketing strategies in a Cookie-free world

Digital

How the Cookie crumbles: Crafting new marketing strategies in a Cookie-free world

Issued by Rogerwilco 14 May 2024

Revealed! Macmobile’s new look signifies trust and clarity

FMCG

Revealed! Macmobile’s new look signifies trust and clarity

Issued by MACmobile 13 May 2024

M&C Saatchi Group South Africa boosts direct marketing, loyalty and CRM offerings through Black&White

Marketing

M&C Saatchi Group South Africa boosts direct marketing, loyalty and CRM offerings through Black&White

Issued by M&C Saatchi Abel 30 Apr 2024

The new frontier: AI-driven marketing in the digital age

Digital

The new frontier: AI-driven marketing in the digital age

Wayne Tigere, Issued by Dentsu 30 Apr 2024

Publicis Groupe Africa is flying the flag high for Africa at Cannes

PR & Communications

Publicis Groupe Africa is flying the flag high for Africa at Cannes

Issued by Publicis Groupe Africa 29 Apr 2024

3 ways to maximise your new e-commerce website

E-commerce

3 ways to maximise your new e-commerce website

Issued by Domains.co.za 29 Apr 2024

5 ways your small business can strengthen its cybersecurity defence

SMEs

5 ways your small business can strengthen its cybersecurity defence

Clement Sibiya 26 Apr 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

CRM

SA scoops 8 International Loyalty Awards

25 Apr 2024

Navigating the future of customer loyalty

CRM

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

As retailers embrace generative AI, lack of data strategy presents challenges

Technology

As retailers embrace generative AI, lack of data strategy presents challenges

19 Mar 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Source: Supplied. Pierre Romagny, partner, Financial Services at Oliver Wyman in South Africa.

Banking

South African banks must be lauded for their globally recognised digital innovation

Pierre Romagny 12 Feb 2024

Source: Supplied. Mark Neil, chief distribution officer at Bidvest Life.

Trends

Life insurance trends to watch in 2024

1 Feb 2024

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Marketing

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Lebo Madiba 29 Jan 2024

Banking

South Africa's digital banking is world class – here's why it leads

Pierre Romagny 10 Jan 2024

Fintech

Unlocking the future: Why SA's banking sector needs to deeply consider platform business or risk being left behind

Ashley Nyiko Mabasa 28 Dec 2023

New director appointment at Audatex South Africa drives future innovation

Insurance & Actuarial

New director appointment at Audatex South Africa drives future innovation

Issued by Campfire PR 9 Jan 2024

Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country

Marketing

CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

12 Dec 2023

Unwrapping retail success this festive season

Sales

Unwrapping retail success this festive season

Mike Smollan 15 Nov 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

Mobile

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria

E-commerce

A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023