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Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

#AfricaMonth: Brands and cultural diversity across Africa

#AfricaMonth: Brands and cultural diversity across Africa

Trevor Chueu 25 May 2018

#AfricaMonth: Beware - Africa's brand growth comes with counterfeiting challenges

Vanessa Ferguson 25 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

Global e-commerce communities are disrupting the retail marketplace

21 May 2018

Mommy's little cyborg: Meet Generation Alpha

Mommy's little cyborg: Meet Generation Alpha

Bronwyn Williams 11 May 2018

Jaza Duka benefits local communities by giving them quicker, more reliable access to the products they need most to support their families.

Pilot study to overcome cash constraints for entrepreneurs

9 May 2018

Responsiveness, the only way to go for future-fit brands

Responsiveness, the only way to go for future-fit brands

James Maposa 26 Apr 2018

'Africa Rising' is a global megatrend - Euromonitor

'Africa Rising' is a global megatrend - Euromonitor

Louise Marsland 24 Apr 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

E-commerce and millennials

E-commerce and millennials

Fiona Brauns 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

More news

Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

#AfricaMonth: Brands and cultural diversity across Africa

#AfricaMonth: Brands and cultural diversity across Africa

Trevor Chueu 25 May 2018

#AfricaMonth: Beware - Africa's brand growth comes with counterfeiting challenges

Vanessa Ferguson 25 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

Global e-commerce communities are disrupting the retail marketplace

21 May 2018

Mommy's little cyborg: Meet Generation Alpha

Mommy's little cyborg: Meet Generation Alpha

Bronwyn Williams 11 May 2018

Jaza Duka benefits local communities by giving them quicker, more reliable access to the products they need most to support their families.

Pilot study to overcome cash constraints for entrepreneurs

9 May 2018

Responsiveness, the only way to go for future-fit brands

Responsiveness, the only way to go for future-fit brands

James Maposa 26 Apr 2018

'Africa Rising' is a global megatrend - Euromonitor

'Africa Rising' is a global megatrend - Euromonitor

Louise Marsland 24 Apr 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

E-commerce and millennials

E-commerce and millennials

Fiona Brauns 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Ghana's Kudobuzz makes second acquisition of year

Ghana's Kudobuzz makes second acquisition of year

Tom Jackson 12 Apr 2018

H&M’s New Routine sportswear campaign featuring graffiti artist Revok’s unauthorised artwork in the background. © H&M

Big brands ripping off street art is not cool: why illegal graffiti should be protected by copyright

Enrico Bonadio 9 Apr 2018

Easy steps to effective crisis communication

Easy steps to effective crisis communication

Madelain Roscher 3 Apr 2018

Caroline Kende-Robb is chief advisor to Rt. Hon. Gordon Brown, chair of the UK Education Commission.

These are the eight reasons why 2018 could be Africa's year

Caroline Kende-Robb 27 Mar 2018

Nicholas Haralambous

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

President Paul Kagame. Image credit: Village Urugwiro via

A new dawn for Africa as 44 countries sign CFTA deal

Collins Mwai 22 Mar 2018

Sharpening African manufacturers' competitive edge with technology

Sharpening African manufacturers' competitive edge with technology

Matthew Kibby 20 Mar 2018

IFEC product standpoints for African airlines, tech-savvy passengers and content producers

IFEC product standpoints for African airlines, tech-savvy passengers and content producers

Kevin Odhiambo Opiyo 19 Mar 2018

Online delivery startup Gulivery scales across Somalia

Tom Jackson 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

Nomfundo Dlamini, Tank Research founder.

Marketing is key in medicines distribution in Africa

Nomfundo Dlamini 8 Mar 2018

Amna Elshandaweely's latest fashion collection launched at Design Indaba 2018 in Cape Town, South Africa.

#DesignIndaba2018: Fashion with a social conscience

Louise Marsland 22 Feb 2018

Unilever threatens to pull ads from 'divisive platforms'

Unilever threatens to pull ads from 'divisive platforms'

13 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

Four fast ways to maximise in-store promotions

Four fast ways to maximise in-store promotions

Sandra Steenkamp 5 Feb 2018

Mall for Africa expands to 11 new markets

Mall for Africa expands to 11 new markets

5 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

(c) Stefan Holm -

H&M 'racist' ad adds to company's woes

15 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

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