![Customer experience and employee engagement: 'Mind the gap'](https://biz-file.com/c/1906/500596-208x117.jpg?2)
Subscribe to daily business and company news across 19 industries
×![Customer experience and employee engagement: 'Mind the gap'](https://biz-file.com/c/1906/500596-208x117.jpg?2)
![The customer experience drives digital disruption](https://biz-file.com/c/1905/499356-208x117.jpg?2)
![#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business](https://biz-file.com/c/1905/498975-208x117.jpg?2)
![Debunking 5 myths around CX](https://biz-file.com/c/1905/497851-208x117.jpg?2)
Debunking 5 myths around CX
Nathalie Schooling 22 May 2019
![5 ways to ensure a more profitable future in retail](https://biz-file.com/c/1905/497289-208x117.jpg?2)
![Andrew Jennings on surviving the era of digital retail](https://biz-file.com/c/1905/497249-208x117.jpg?2)
![The most valuable global retail brands for 2019](https://biz-file.com/c/1905/496700-208x117.jpg?2)
![Successful retail chatbot interactions to grow eightfold by 2023](https://biz-file.com/c/1905/495887-208x117.jpg?2)
![Experience trumps channel](https://biz-file.com/c/1905/495569-208x117.jpg?2)
Experience trumps channel
Refilwe Maluleke 6 May 2019
![Retailers must leverage online and offline tactics to succeed](https://biz-file.com/c/1905/495252-208x117.jpg?2)
![Image credit: Getty](https://biz-file.com/c/1905/495287-208x117.jpg?2)
![Phygital: 6 ways to adapt, or die](https://biz-file.com/c/1904/494625-208x117.jpg?2)
![Are brands living up to client expectations?](https://biz-file.com/c/1904/493379-208x117.jpg?2)
![Customer satisfaction is not enough. Delight your customers!](https://biz-file.com/c/1904/493331-208x117.jpg)
More news
![Customer experience and employee engagement: 'Mind the gap'](https://biz-file.com/c/1906/500596-208x117.jpg?2)
![The customer experience drives digital disruption](https://biz-file.com/c/1905/499356-208x117.jpg?2)
![#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business](https://biz-file.com/c/1905/498975-208x117.jpg?2)
![Debunking 5 myths around CX](https://biz-file.com/c/1905/497851-208x117.jpg?2)
Debunking 5 myths around CX
Nathalie Schooling 22 May 2019
![5 ways to ensure a more profitable future in retail](https://biz-file.com/c/1905/497289-208x117.jpg?2)
![Andrew Jennings on surviving the era of digital retail](https://biz-file.com/c/1905/497249-208x117.jpg?2)
![The most valuable global retail brands for 2019](https://biz-file.com/c/1905/496700-208x117.jpg?2)
![Successful retail chatbot interactions to grow eightfold by 2023](https://biz-file.com/c/1905/495887-208x117.jpg?2)
![Experience trumps channel](https://biz-file.com/c/1905/495569-208x117.jpg?2)
Experience trumps channel
Refilwe Maluleke 6 May 2019
![Retailers must leverage online and offline tactics to succeed](https://biz-file.com/c/1905/495252-208x117.jpg?2)
![Image credit: Getty](https://biz-file.com/c/1905/495287-208x117.jpg?2)
![Phygital: 6 ways to adapt, or die](https://biz-file.com/c/1904/494625-208x117.jpg?2)
![Are brands living up to client expectations?](https://biz-file.com/c/1904/493379-208x117.jpg?2)
![Up, close and very personalised](https://biz-file.com/c/1904/493317-208x117.jpg?2)
Up, close and very personalised
Refilwe Maluleke 23 Apr 2019
![Customer satisfaction is not enough. Delight your customers!](https://biz-file.com/c/1904/493331-208x117.jpg)
![Six steps to successful customer relationship management](https://biz-file.com/c/1904/492954-208x117.jpg?2)
![Macy's new creative in-store retail concept, Story](https://biz-file.com/c/1904/492388-208x117.jpg?2)
![The need for speed in modern retail](https://biz-file.com/c/1904/491399-208x117.jpg?2)
![PwC releases consumer insights survey for 2019](https://biz-file.com/c/1904/490639-208x117.jpg?1)
!["We are what we see" - Marian Salzman](https://biz-file.com/c/1903/489881-208x117.jpg?2)
![Consumer demand at the forefront of African business priorities](https://biz-file.com/c/1903/489525-208x117.jpg?2)
![African retailers have the opportunity to re-imagine a data-driven sector](https://biz-file.com/c/1903/489417-208x117.jpg?2)
![#ECO19: How to build and sustain the trust of the online consumer](https://biz-file.com/c/1903/488870-208x117.jpg?2)
![#ECO19: Is your mobile commerce strategy excluding the mass market?](https://biz-file.com/c/1903/488786-208x117.jpg?2)
![#SeamlessSA: 6 steps to starting an e-commerce store in South Africa](https://biz-file.com/c/1903/488581-208x117.jpg?2)
![Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.](https://biz-file.com/c/1903/488463-208x117.jpg?2)
![#SeamlessSA: A holistic approach to delivering great retail customer experience](https://biz-file.com/c/1903/488345-208x117.jpg?2)
![Chantel Botha of BrandLove in action at eCommerce Africa 2019.](https://biz-file.com/c/1903/488195-208x117.jpg?2)
![#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community](https://biz-file.com/c/1903/488021-208x117.jpg?2)
![2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer](https://biz-file.com/c/1903/488085-208x117.jpg?2)
![#SeamlessSA: Physical retail needs to step up](https://biz-file.com/c/1903/487997-208x117.jpg?2)
![Is your organisation customer centric?](https://biz-file.com/c/1903/487478-208x117.jpg?2)
![#SeamlessSA: 6 questions to ask if you want more from your store](https://biz-file.com/c/1903/487321-208x117.jpg?2)
![8 trends driving innovation in sub-Saharan Africa](https://biz-file.com/c/1903/486779-208x117.jpg?2)
![Loyalty is about more than just points](https://biz-file.com/c/1903/486473-208x117.jpg?2)
![Retail marketing and point of purchase trends for 2019](https://biz-file.com/c/1902/484847-208x117.jpg?2)
![Keeping on trend in digital retail](https://biz-file.com/c/1902/484756-208x117.jpg?2)
![Samsung rolls out experiential stores in the U.S.](https://biz-file.com/c/1902/484253-208x117.jpg?2)
![Using digital to personalise customer services in Africa](https://biz-file.com/c/1902/484036-208x117.jpg)
![Boost sales with omnichannel retail in 3 simple steps](https://biz-file.com/c/1902/483847-208x117.jpg?2)
![](/res/img/s.gif)