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CRM, CX, UX News Africa

Last 2 days|Last 7 days|Last 30 days
#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

  31 Oct 2019

Providing full visibility and insight for an improved CX journey
Providing full visibility and insight for an improved CX journey

  31 Oct 2019

Drivers and fears of SA's online consumers
Drivers and fears of SA's online consumers

  28 Oct 2019

Image source: Gallo/Getty.
The digital dash for Africa

25 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.
How businesses can create lasting impressions, retain customers for a long time

  25 Oct 2019

#SACSCCongress: How physical retail is reinventing itself
#SACSCCongress: How physical retail is reinventing itself

  22 Oct 2019

Image credit: Jaromir Kavan on Unsplash.
How technology helps brands evolve

  18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight
#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

The reason AI can predict consumer behaviour
The reason AI can predict consumer behaviour

  11 Oct 2019

5 digital workers coming to a desk near you...
5 digital workers coming to a desk near you...

  8 Oct 2019

Schaefer presenting at the Adobe CX Forum.
#AdobeCX: How to embrace the power of customer experience management

  8 Oct 2019

Know your business inside out with a Biz Office
Know your business inside out with a Biz Office

Bizcommunity.com  2 Oct 2019

Image credit: Katarina Šikuljak on Unsplash.
Don't create ads, create advocates

  1 Oct 2019

Bronwyn Williams, future finance specialist at Flux Trends. Image credit: .
Can brands survive the era of fake news, jaded consumers and robot trolls?

  30 Sep 2019

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More news

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

 31 Oct 2019

Providing full visibility and insight for an improved CX journey
Providing full visibility and insight for an improved CX journey

 31 Oct 2019

Drivers and fears of SA's online consumers
Drivers and fears of SA's online consumers

 28 Oct 2019

Image source: Gallo/Getty.
The digital dash for Africa

25 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.
How businesses can create lasting impressions, retain customers for a long time

 25 Oct 2019

#SACSCCongress: How physical retail is reinventing itself
#SACSCCongress: How physical retail is reinventing itself

 22 Oct 2019

Image credit: Jaromir Kavan on Unsplash.
How technology helps brands evolve

 18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight
#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

The reason AI can predict consumer behaviour
The reason AI can predict consumer behaviour

 11 Oct 2019

5 digital workers coming to a desk near you...
5 digital workers coming to a desk near you...

 8 Oct 2019

Schaefer presenting at the Adobe CX Forum.
#AdobeCX: How to embrace the power of customer experience management

 8 Oct 2019

Know your business inside out with a Biz Office
Know your business inside out with a Biz Office

 2 Oct 2019

Image credit: Katarina Šikuljak on Unsplash.
Don't create ads, create advocates

 1 Oct 2019

Bronwyn Williams, future finance specialist at Flux Trends. Image credit: .
Can brands survive the era of fake news, jaded consumers and robot trolls?

 30 Sep 2019

Top ratings for Biz Rate Card 2019
Top ratings for Biz Rate Card 2019

 27 Sep 2019

Digital transformation is not just an IT project
Digital transformation is not just an IT project

 26 Sep 2019

Image source: Gallo/Getty.
WhatsApp revolutionising business communication

25 Sep 2019

Image credit: Clark Young on Unsplash.
SA's real 'main market' is where brands will grow market share

 25 Sep 2019

Far behind the CX trend
Far behind the CX trend

 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy
4 ways brands can incorporate chat messaging into their marketing strategy

 19 Sep 2019

#GartnerSYM: Offering the 'everything customer' the multi-experience
#GartnerSYM: Offering the 'everything customer' the multi-experience

 17 Sep 2019

Image credit: 95C from Pixabay.
Reaching the base-of-the-pyramid consumer

 10 Sep 2019

Customer loyalty - It's a dog's life
Customer loyalty - It's a dog's life

 4 Sep 2019

Image credit: Thought Catalog on Unsplash.
Do you know what your customers want their customers to experience?

 3 Sep 2019

Image credit: rawpixel from Pixabay.
Surely retention and acquisition are both part of the customer journey

 2 Sep 2019

Image credit: Zoe Holling on Unsplash.
Key findings from Warc's 2019 Future of Strategy report

28 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable
Direct-to-consumer marketing enigma is not insurmountable

 20 Aug 2019

Prevent poor customer service from killing your brand
Prevent poor customer service from killing your brand

 19 Aug 2019

Image credit: hj barraza on Unsplash.
Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

 19 Aug 2019

Customer engagement in an omnichannel world
Customer engagement in an omnichannel world

 13 Aug 2019

Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
#CEM19: How to eff-up early in business, then recover

 12 Aug 2019

Image credit: Ryoji Iwata on Unsplash.
#FutureFit Yourself: Going back to basics

 8 Aug 2019

Image credit: Gerd Altmann from Pixabay.
Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?
Are we moving into an age of gender-fluid purchasing?

 7 Aug 2019

Image credit: Tumisu from Pixabay.
Here's what SMEs need to know about using their customer communication channels effectively

 2 Aug 2019

Image credit: Franki Chamaki on Unsplash.
There is no such thing as market saturation

 30 Jul 2019

Credit: Pepkor
Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention
5 ways to drive growth through customer retention

 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study
85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office
3 steps towards 'glass boxing' your company with a Biz Press Office

 23 Jul 2019


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