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Could De Beers be the next Twitter?

Savious-Parker Kwinika

Marc Jury, MultiChoice SA and Showmax CEO, resigns

MSC Musica arrives in Durban, ushering in 2024/2025 cruise season

Jaguar’s rebrand: creative vision or branding blunder?

Karabo Ledwaba

Government funding open for registered township spaza shops

ABC Q3 2024: A quiet quarter for newspapers

Danette Breitenbach

ABC Q3 2024: Magazine momentum continues to build with some good performances

Danette Breitenbach

The 2024 Township CX Report is here

Checkers rolls out the new Sixty60 app with enhanced features

How Netflix reached 70 million active users with its ad-supported model

#BizTrends2025 Sponsors announced and categories still open for Curating the Future

#BizTrends2025 Sponsors announced and categories still open for Curating the FutureBizcommunity.com

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press OfficeBizcommunity.com

6 shows, 1 re-usable exhibition stand

6 shows, 1 re-usable exhibition standScan Display

Justin Hawes recognised for his contribution to the global exhibition industry

Justin Hawes recognised for his contribution to the global exhibition industryScan Display

Kantar introduces Uganda’s first consumer panel

Kantar introduces Uganda’s first consumer panelKantar

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Survival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselves

Survival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselvesAdam Hunter, Hook, Line & Sinker

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Prepare your brand for the future with this not-so-average agencyStyle ID

Tick all the X’s with Biz Content Feature Sponsorship

Tick all the X’s with Biz Content Feature SponsorshipBizcommunity.com

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[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

CRM can be really magical - when it works

CRM can be really magical - when it works

Aki Kalliatakis 8 Apr 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Conversations with Africa

Danette Breitenbach 27 Feb 2015

[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews 12 Feb 2015

Engaging with connected consumers - Part 2

Engaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Engaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

More news

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

CRM can be really magical - when it works

CRM can be really magical - when it works

Aki Kalliatakis 8 Apr 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Conversations with Africa

Danette Breitenbach 27 Feb 2015

[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews 12 Feb 2015

Engaging with connected consumers - Part 2

Engaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Engaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Why Wi-Fi is a viable solution for better customer relationships

Why Wi-Fi is a viable solution for better customer relationships

Michael Fletcher 19 Nov 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

If you're content, we're content

If you're content, we're content

Bizcommunity.com 18 Mar 2013

[2013 trends] Pdf of 2013 Biz Trends Report now available

[2013 trends] Pdf of 2013 Biz Trends Report now available

Bizcommunity.com 13 Feb 2013

[2013 trends] Out-of-the-box branding

[2013 trends] Out-of-the-box branding

HKLM Exco Team 31 Jan 2013

[2013 trends] SA's youth trend-o-meter

[2013 trends] SA's youth trend-o-meter

HDI Youth Marketeers Team 31 Jan 2013

[2013 trends] Opportunities for growth within marketing and advertising arena

[2013 trends] Opportunities for growth within marketing and advertising arena

Johanna McDowell 29 Jan 2013

[2013 trends] Insight into cinema in 2013

[2013 trends] Insight into cinema in 2013

Ryan Williams 29 Jan 2013

[2013 trends] Malls set to 'mobilise' consumers like never before

[2013 trends] Malls set to 'mobilise' consumers like never before

Doug Mayne 28 Jan 2013

[2013 trends] How to metamorphasise mobile marketing this year

[2013 trends] How to metamorphasise mobile marketing this year

Kevin Bassett 28 Jan 2013

[2013 trends] It's not trends that matter; it's the traits marketers need!

[2013 trends] It's not trends that matter; it's the traits marketers need!

Thomas Oosthuizen 28 Jan 2013

[2013 trends] From data to honesty, it's getting personal

[2013 trends] From data to honesty, it's getting personal

Janice Spark 25 Jan 2013

[2013 trends] Looking ahead at retail, shopper marketing in SA

[2013 trends] Looking ahead at retail, shopper marketing in SA

Bernard Matlhaga 24 Jan 2013

[2013 trends] Targeted direct marketing to come into its own

[2013 trends] Targeted direct marketing to come into its own

Warren Moss 22 Jan 2013

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