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What is community influencer marketing?

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Damian Velayadum

#BizTrends2025: Twyg's Jackie May - Is sustainable fashion possible?

Danette Breitenbach

Primedia Broadcasting sets the stage for 2025

Estée Lauder to cut up to 7,000 jobs globally

South Africa shines at the CMAs with Woolworths, New Media and Poultry Bulletin wins

Karabo Ledwaba

How technology is shaping South Africa's retail landscape

Bonga Gumede

#MiningIndaba: Alternative financing is the new frontier for Africa

Game, Makro and Builders to stock Walmart private label items

UN body withdrawal: Trump ends US role in UNHRC

GenAI in marketing: Fear or FOMO?

GenAI in marketing: Fear or FOMO?Kantar

Dentsu Zambia and University of Lusaka launch Talent Incubator for global experience

Dentsu Zambia and University of Lusaka launch Talent Incubator for global experienceDentsu

#BizTrends2025 Sponsors announced and categories still open for Curating the Future

#BizTrends2025 Sponsors announced and categories still open for Curating the FutureBizcommunity.com

Positive portrayals of men in ads boost brand equity and salesKantar

Dentsu Kenya CEO Chris Madison steps down after a decade of growth, innovation, and success

Dentsu Kenya CEO Chris Madison steps down after a decade of growth, innovation, and successDentsu

The surprising revolution of voiceover: How hybrid voiceovers keep brands authentic in new markets

The surprising revolution of voiceover: How hybrid voiceovers keep brands authentic in new marketsVoiceArchive

Kantar’s Media Reactions 2024 - Marketers pull back on X ad spend

Kantar’s Media Reactions 2024 - Marketers pull back on X ad spendKantar

How to build meaningful iconic brands that are connected to culture

How to build meaningful iconic brands that are connected to cultureYasmin Kathoria and Lerato Kgatla, Kantar

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How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Charles Murito, country manager of Google Kenya |

Google Kenya's Charles Murito on digital advertising and the age of assistance

Jessica Tennant 7 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar 22 Jan 2018

WhatsApp launches business app

WhatsApp launches business app

Ilse van den Berg 19 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

More news

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Charles Murito, country manager of Google Kenya |

Google Kenya's Charles Murito on digital advertising and the age of assistance

Jessica Tennant 7 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar 22 Jan 2018

WhatsApp launches business app

WhatsApp launches business app

Ilse van den Berg 19 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Team Demographica.

Get to grips with CX and the customer journey now, or else...

Leigh Andrews 7 Dec 2017

Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.

Why digital publishers need to rethink what they're doing

Leigh Andrews 5 Dec 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

Jessica Tennant 20 Nov 2017

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

Image credit: Negative Space via

Data visualisation tools provide a view of the customer journey beyond marketing

Richard Mullins 13 Nov 2017

#AfricaCom: Mobile advertising - connecting brands to their customers

#AfricaCom: Mobile advertising - connecting brands to their customers

Juanita Pienaar 9 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Add value before self-promoting on social media

Add value before self-promoting on social media

Yolandi Allen 7 Nov 2017

Photo: Rudolph de Girardier. Source: Google Photos.

Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

3 Nov 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Zimbabwe Customer Satisfaction Index launched

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

NAEB markets Rwandan tea under national tea brand

Peterson Tumwebaze 5 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Alberto Giacomazzi ©

Who killed the iPod? Staying relevant to a restless generation

Wynand Smit 14 Sep 2017

Let's do Biz