IT Support TechnicianJob descriptionRequirements
- Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification
- 3 + years of experience in IT User Support or relevant experience
- Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience
- Microsoft Desktop Support Administrator Certification
- MCSE - Cloud Platform and Infrastructure certification
- ITIL Practitioner certification
Responsibilities
- Provide effective technical support and problem resolution for all relevant IT services to end users
- Responsible for end-to-end query resolution and continuous service improvements
- Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
- Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organization
- Adhere to the ITIL Service management process and update the IT Service Management application with the relevant progress
- Provide equipment set-up support for new joiners
- Repair and maintain system applications and ensure that the IT services are usable by the end users
- Adhere to asset management policies and procedures in the handling of IT assets
- Collaborate with IT teams for any troubleshooting and support on IT services
- Provide after-hours standby technical support on a rotational basis
Requirements
- Cloud Architecture
- End User Support
- IT Support
- ITIL
- Microsoft Azure
- Technical Support
Posted on 02 Sep 10:53, Closing date 2 Oct |
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