Traffic Management Centre Operator (x2)
| Location: | Goodwood |
| Reference: | #JHB000055/LH |
| Company: | The Tolcon Group |
Location: 191 Hugo Street, Richmond Estate, GoodwoodReports to: TMC Manager
Qualifications and skillsSuitable candidates must possess the following minimum
qualifications and skills:
- Grade 12 Certificate.
- 3 years call centre experience.
- Conversant in at least 2 languages of which one must be English
- Computer Literate in Microsoft Office, Excel, Outlook & Internet skills
- Assertive
- Good people skills
- Ability to cope with unusual work schedules.
- Team player
- Strong communication and writing skills.
- Professional telephone etiquette
- Ability to multi-tasking
- Own reliable transport
Responsibilities
The successful candidate’s responsibilities will include,
but are not limited to:
- Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
- Accurate logging and verification of all detected incidents
- Dissemination of information regarding active incidents
- Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents
- Monitor, record and report all roadside and TMC requirement malfunctions
- Accurate and timeous completion of all administrative functions related to KPI’s.
This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation.Posted on 17 Jan 12:55, Closing date 14 Feb
