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#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"Leigh Andrews 15 Nov 2019
#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021Ailsa Wingfield 11 Jan 2021
Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying onJessica Vredenburg and Megan Phillips 24 Jul 2020
Customer experience will help retailers overcome the financial hit from coronavirusFrederic Dimanche 6 Jul 2020
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"Leigh Andrews 15 Nov 2019
#FairnessFirst: Go beyond pink branding for true female customer satisfactionLeigh Andrews 4 Nov 2019
#ExperienceAdvantage: It takes a village to get CX right, from the inside - KantarLeigh Andrews 31 Oct 2019
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