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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

    By Tushar Vaishnavi 9 Nov 2023

    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

    By Kerry Elliott 6 Oct 2023

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

      21 Nov 2019

    What to consider before jumping on the Black Friday bandwagon
    What to consider before jumping on the Black Friday bandwagon

    20 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

      15 Nov 2019

    Continuous adaptation: Staying ahead of customer needs
    Continuous adaptation: Staying ahead of customer needs

      8 Nov 2019

    The Goldilocks role of targeting in evidence-based marketing
    The Goldilocks role of targeting in evidence-based marketing

      7 Nov 2019

    Image credit: Chris Liverani on Unsplash.
    Why data is more important than ever to customer experience

      6 Nov 2019

    #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    #FairnessFirst: Go beyond pink branding for true female customer satisfaction

      4 Nov 2019

    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

      31 Oct 2019

    Providing full visibility and insight for an improved CX journey
    Providing full visibility and insight for an improved CX journey

      31 Oct 2019

    Drivers and fears of SA's online consumers
    Drivers and fears of SA's online consumers

      28 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

      25 Oct 2019

    6 trends shaping the shopping mall experience
    6 trends shaping the shopping mall experience

      23 Oct 2019

    #SACSCCongress: How physical retail is reinventing itself
    #SACSCCongress: How physical retail is reinventing itself

      22 Oct 2019

    SA retailers still not fully embracing online opportunity - Accenture
    SA retailers still not fully embracing online opportunity - Accenture

    21 Oct 2019

    Image credit: Jaromir Kavan on Unsplash.
    How technology helps brands evolve

      18 Oct 2019

    #SACSCCongress: Physical retail must surprise and delight
    #SACSCCongress: Physical retail must surprise and delight

    17 Oct 2019

    Data technology driving agility in retail
    Data technology driving agility in retail

      15 Oct 2019

    SACSC Congress 2019 to zero in on the evolution of retail
    SACSC Congress 2019 to zero in on the evolution of retail

    10 Oct 2019

    Schaefer presenting at the Adobe CX Forum.
    #AdobeCX: How to embrace the power of customer experience management

      8 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

    Bizcommunity.com  2 Oct 2019

    Top ratings for Biz Rate Card 2019
    Top ratings for Biz Rate Card 2019

    Bizcommunity.com  27 Sep 2019

    Far behind the CX trend
    Far behind the CX trend

      23 Sep 2019

    4 ways brands can incorporate chat messaging into their marketing strategy
    4 ways brands can incorporate chat messaging into their marketing strategy

      19 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

      17 Sep 2019

    Image credit: 95C from Pixabay.
    Reaching the base-of-the-pyramid consumer

      10 Sep 2019

    Foschini reveals new All Woman concept store
    Foschini reveals new All Woman concept store

    6 Sep 2019

    Southern African shopping centres require a holistic, fluid strategy
    Southern African shopping centres require a holistic, fluid strategy

    6 Sep 2019

    #EuroShop: Out with boring, in with experience
    #EuroShop: Out with boring, in with experience

      5 Sep 2019

    Customer loyalty - It's a dog's life
    Customer loyalty - It's a dog's life

      4 Sep 2019

    How to keep sales booming throughout the year
    How to keep sales booming throughout the year

    4 Sep 2019

    Show more

    More news

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

     21 Nov 2019

    What to consider before jumping on the Black Friday bandwagon
    What to consider before jumping on the Black Friday bandwagon

    20 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

     15 Nov 2019

    Continuous adaptation: Staying ahead of customer needs
    Continuous adaptation: Staying ahead of customer needs

     8 Nov 2019

    The Goldilocks role of targeting in evidence-based marketing
    The Goldilocks role of targeting in evidence-based marketing

     7 Nov 2019

    Image credit: Chris Liverani on Unsplash.
    Why data is more important than ever to customer experience

     6 Nov 2019

    #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    #FairnessFirst: Go beyond pink branding for true female customer satisfaction

     4 Nov 2019

    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

     31 Oct 2019

    Providing full visibility and insight for an improved CX journey
    Providing full visibility and insight for an improved CX journey

     31 Oct 2019

    Drivers and fears of SA's online consumers
    Drivers and fears of SA's online consumers

     28 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    6 trends shaping the shopping mall experience
    6 trends shaping the shopping mall experience

     23 Oct 2019

    #SACSCCongress: How physical retail is reinventing itself
    #SACSCCongress: How physical retail is reinventing itself

     22 Oct 2019

    SA retailers still not fully embracing online opportunity - Accenture
    SA retailers still not fully embracing online opportunity - Accenture

    21 Oct 2019

    Image credit: Jaromir Kavan on Unsplash.
    How technology helps brands evolve

     18 Oct 2019

    #SACSCCongress: Physical retail must surprise and delight
    #SACSCCongress: Physical retail must surprise and delight

    17 Oct 2019

    Data technology driving agility in retail
    Data technology driving agility in retail

     15 Oct 2019

    SACSC Congress 2019 to zero in on the evolution of retail
    SACSC Congress 2019 to zero in on the evolution of retail

    10 Oct 2019

    Schaefer presenting at the Adobe CX Forum.
    #AdobeCX: How to embrace the power of customer experience management

     8 Oct 2019

    Know your business inside out with a Biz Office
    Know your business inside out with a Biz Office

     2 Oct 2019

    Top ratings for Biz Rate Card 2019
    Top ratings for Biz Rate Card 2019

     27 Sep 2019

    Far behind the CX trend
    Far behind the CX trend

     23 Sep 2019

    4 ways brands can incorporate chat messaging into their marketing strategy
    4 ways brands can incorporate chat messaging into their marketing strategy

     19 Sep 2019

    #GartnerSYM: Offering the 'everything customer' the multi-experience
    #GartnerSYM: Offering the 'everything customer' the multi-experience

     17 Sep 2019

    Image credit: 95C from Pixabay.
    Reaching the base-of-the-pyramid consumer

     10 Sep 2019

    Foschini reveals new All Woman concept store
    Foschini reveals new All Woman concept store

    6 Sep 2019

    Southern African shopping centres require a holistic, fluid strategy
    Southern African shopping centres require a holistic, fluid strategy

    6 Sep 2019

    #EuroShop: Out with boring, in with experience
    #EuroShop: Out with boring, in with experience

     5 Sep 2019

    Customer loyalty - It's a dog's life
    Customer loyalty - It's a dog's life

     4 Sep 2019

    How to keep sales booming throughout the year
    How to keep sales booming throughout the year

    4 Sep 2019

    How female consumers are shaping SA's e-commerce boom
    How female consumers are shaping SA's e-commerce boom

    3 Sep 2019

    Image credit: Thought Catalog on Unsplash.
    Do you know what your customers want their customers to experience?

     3 Sep 2019

    Image credit: rawpixel from Pixabay.
    Surely retention and acquisition are both part of the customer journey

     2 Sep 2019

    Direct-to-consumer marketing enigma is not insurmountable
    Direct-to-consumer marketing enigma is not insurmountable

     20 Aug 2019

    Prevent poor customer service from killing your brand
    Prevent poor customer service from killing your brand

     19 Aug 2019

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Are we moving into an age of gender-fluid purchasing?
    Are we moving into an age of gender-fluid purchasing?

     7 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    Major shifts on the horizon in Nigeria's consumer landscape
    Major shifts on the horizon in Nigeria's consumer landscape

    1 Aug 2019

    Credit: Pepkor
    Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

    29 Jul 2019

    Show more

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