CRM News Africa

Subscribe & Follow

Advertise your job vacancies

Recruit Image

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

(c) georgejmclittle -

KPMG survey details what online shoppers really want

18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

gif © –

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

123RF

Despite digital convenience, customers want personal contact

28 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

Dunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Customer service eclipses products, services as number one customer consideration

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Tips for maximising social commerce

Tips for maximising social commerce

Charles Mburugu 9 Mar 2016

Data safari: Mapping emerging Africa's analytics

Data safari: Mapping emerging Africa's analytics

28 Dec 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

More news

How to hack Pinterest to market your business

Marketing & MediaHow to hack Pinterest to market your business

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

Retail#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

RetailMaking customer feedback pay off

Wynand Smit 20 Mar 2017

(c) Katarzyna Bialasiewicz -

Marketing & MediaHumans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

Retail#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

Marketing & MediaAfrican Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

Retail#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

How to address the needs of the uncompromising customer

Tourism & TravelHow to address the needs of the uncompromising customer

19 Jan 2017

(c) georgejmclittle -

RetailKPMG survey details what online shoppers really want

18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

Retail#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

gif © –

Marketing & Media#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Digitalisation: do or die

FinanceDigitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

ICTVirtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Making complaints work for your business

FinanceMaking complaints work for your business

16 Nov 2016

(c) Cathy Yeulet -

RetailThree back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

123RF

Marketing & MediaDespite digital convenience, customers want personal contact

28 Oct 2016

Customers will share a good story, use technology to drive this

RetailCustomers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

These customers ain't loyal... Or are they?

Marketing & MediaThese customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Capturing the 'Voice of the Customer'

ICTCapturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

RetailDunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Customer service eclipses products, services as number one customer consideration

RetailCustomer service eclipses products, services as number one customer consideration

26 Aug 2016

#CEMAfrica: The value of CX in emerging markets

Marketing & Media#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Marketing & MediaFive technologies that will change customer service by 2021

16 Aug 2016

Five retail errors to overcome

RetailFive retail errors to overcome

Charles Mburugu 2 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

Marketing & Media[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

Marketing & Media[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Tips for maximising social commerce

Marketing & MediaTips for maximising social commerce

Charles Mburugu 9 Mar 2016

Data safari: Mapping emerging Africa's analytics

Marketing & MediaData safari: Mapping emerging Africa's analytics

28 Dec 2015

[CEM Africa Summit] CEM for the tech-enabled African future

Marketing & Media[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

Marketing & MediaCEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

Marketing & Media[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Marketing & MediaManaging brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

CRM can be really magical - when it works

Marketing & MediaCRM can be really magical - when it works

Aki Kalliatakis 8 Apr 2015

New research: How employee emotions' impact on customer experience

Marketing & MediaNew research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Marketing & MediaTraffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Marketing & MediaCoping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Marketing & MediaConversations with Africa

Danette Breitenbach 27 Feb 2015

Marketing & Media[eCommerce Africa] Brand loyalty: Give to get

Leigh Andrews 12 Feb 2015

Engaging with connected consumers - Part 2

Marketing & MediaEngaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Marketing & MediaEngaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015