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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
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    Building loyalty: the art of personalised brand experiences and advocacy

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    Kenya's grocery retail sector is a beacon of innovation and growth

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    #BizTrends2017: The shift from the experience economy to the transformation economy

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    Digitalisation: do or die

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    Virtual reality, chatbots will dominate CX by 2020

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    Five technologies that will change customer service by 2021

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    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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    Managing brand and reputation risk when your customer has a louder voice

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    CRM can be really magical - when it works

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    New research: How employee emotions' impact on customer experience

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    #BizTrends2017: The shift from the experience economy to the transformation economy
    #BizTrends2017: The shift from the experience economy to the transformation economy

     11 Jan 2017

    gif © –
    #BizTrends2017: Journeying to your best customer experience

     9 Jan 2017

    Digitalisation: do or die
    Digitalisation: do or die

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    Virtual reality, chatbots will dominate CX by 2020
    Virtual reality, chatbots will dominate CX by 2020

    8 Dec 2016

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    Customers will share a good story, use technology to drive this

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    These customers ain't loyal... Or are they?

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    Capturing the 'Voice of the Customer'
    Capturing the 'Voice of the Customer'

     30 Sep 2016

    Dunkin' Donuts says Cape Town launch date is up to the customer
    Dunkin' Donuts says Cape Town launch date is up to the customer

    26 Sep 2016

    Customer service eclipses products, services as number one customer consideration
    Customer service eclipses products, services as number one customer consideration

    26 Aug 2016

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    #CEMAfrica: The value of CX in emerging markets

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    Five technologies that will change customer service by 2021

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    Five retail errors to overcome

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    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

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    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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    Tips for maximising social commerce

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    Data safari: Mapping emerging Africa's analytics

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    [CEM Africa Summit] CEM for the tech-enabled African future

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    CEM Summit develops 'Four Key Tracks' agenda

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    [Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

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    Managing brand and reputation risk when your customer has a louder voice

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    CRM can be really magical - when it works

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    New research: How employee emotions' impact on customer experience

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    [eCommerce Africa] Brand loyalty: Give to get

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    Second annual global customer service survey: The findings

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    Big data and the consumer experience for business

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    Why customer satisfaction surveys are important

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