Subscribe to daily business and company news across 19 industries
×![Customer experience: you're most probably doing it wrong](https://biz-file.com/c/1806/445492-208x117.jpg?2)
![Investing in your customers yields returns](https://biz-file.com/c/1806/444966-208x117.jpg)
![Have you digitally transformed your customer communications yet?](https://biz-file.com/c/1806/444940-208x117.jpg?2)
![Chasing the dream of the single view of the customer](https://biz-file.com/c/1806/444874-208x117.jpg?2)
![This is what customer management tools should do for your business](https://biz-file.com/c/1806/444610-208x117.jpg?2)
![Creating better customer experience in Africa](https://biz-file.com/c/1806/444347-208x117.jpg)
![How AI is being used in customer support in Africa](https://biz-file.com/c/1806/443434-208x117.jpg)
![Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech](https://biz-file.com/c/1805/442509-208x117.jpg?2)
![GDPR: ground zero for a more trusted, secure internet](https://biz-file.com/c/1805/442190-208x117.jpg?2)
![AI will transform practice of marketing](https://biz-file.com/c/1805/441111-208x117.jpg?2)
![Brett St Clair](https://biz-file.com/c/1805/440688-208x117.jpg?2)
![How African businesses can comply with new EU data laws](https://biz-file.com/c/1805/439824-208x117.jpg)
![Chief marketers believe their jobs are at risk if customer experience strategies fail](https://biz-file.com/c/1804/438694-208x117.jpg?2)
![Empathy - a two-way street in customer service](https://biz-file.com/c/1804/437514-208x117.jpg?2)
![Are you asking the why beyond the why?](https://biz-file.com/c/1804/437513-208x117.jpg?2)
![The role of mobile in building brand loyalty](https://biz-file.com/c/1804/437042-208x117.jpg?2)
![#ECMA18: Cracking e-commerce conversion](https://biz-file.com/c/1803/433475-208x117.jpg?2)
![Consumer engagement today is shaped by technology](https://biz-file.com/c/1803/433364-208x117.jpg?2)
![#SeamlessAfrica: Store 4.0 is an attitude, not a technology](https://biz-file.com/c/1803/432837-208x117.jpg?2)
![Why it's time to reevaluate your customer communication, starting with email](https://biz-file.com/c/1802/429073-208x117.jpg?2)
![Charles Murito, country manager of Google Kenya |](https://biz-file.com/c/1802/428206-208x117.jpg?2)
![Brand consistency: Taking marketing to a higher level](https://biz-file.com/c/1802/428184-208x117.jpg?2)
![The modern marketer is a connected one](https://biz-file.com/c/1802/427689-208x117.jpg?2)
![Image supplied.](https://biz-file.com/c/1801/426717-208x117.jpg?2)
![Image credit: bruce mars via](https://biz-file.com/c/1801/426246-208x117.jpg?2)
![Kantar TNS and Qualtrics join forces to form global customer experience powerhouse](https://biz-file.com/c/1801/426192-208x117.jpg)
![WhatsApp launches business app](https://biz-file.com/c/1801/425968-208x117.jpg?2)
WhatsApp launches business app
Ilse van den Berg 19 Jan 2018
![#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness](https://biz-file.com/c/1712/423196-208x117.jpg?1)
![#BizTrends2018: The call for authentic, experiential retail design](https://biz-file.com/c/1801/424521-208x117.jpg?1)
![Mike Oelschig, head of advisory at Cerebra.](https://biz-file.com/c/1712/423781-208x117.jpg?2)
More news
![Customer experience: you're most probably doing it wrong](https://biz-file.com/c/1806/445492-208x117.jpg?2)
![Investing in your customers yields returns](https://biz-file.com/c/1806/444966-208x117.jpg)
![Have you digitally transformed your customer communications yet?](https://biz-file.com/c/1806/444940-208x117.jpg?2)
![Chasing the dream of the single view of the customer](https://biz-file.com/c/1806/444874-208x117.jpg?2)
![This is what customer management tools should do for your business](https://biz-file.com/c/1806/444610-208x117.jpg?2)
![Creating better customer experience in Africa](https://biz-file.com/c/1806/444347-208x117.jpg)
![How AI is being used in customer support in Africa](https://biz-file.com/c/1806/443434-208x117.jpg)
![Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech](https://biz-file.com/c/1805/442509-208x117.jpg?2)
![GDPR: ground zero for a more trusted, secure internet](https://biz-file.com/c/1805/442190-208x117.jpg?2)
![AI will transform practice of marketing](https://biz-file.com/c/1805/441111-208x117.jpg?2)
![Brett St Clair](https://biz-file.com/c/1805/440688-208x117.jpg?2)
![How African businesses can comply with new EU data laws](https://biz-file.com/c/1805/439824-208x117.jpg)
![Chief marketers believe their jobs are at risk if customer experience strategies fail](https://biz-file.com/c/1804/438694-208x117.jpg?2)
![Empathy - a two-way street in customer service](https://biz-file.com/c/1804/437514-208x117.jpg?2)
![Are you asking the why beyond the why?](https://biz-file.com/c/1804/437513-208x117.jpg?2)
![The role of mobile in building brand loyalty](https://biz-file.com/c/1804/437042-208x117.jpg?2)
![#ECMA18: Cracking e-commerce conversion](https://biz-file.com/c/1803/433475-208x117.jpg?2)
![Consumer engagement today is shaped by technology](https://biz-file.com/c/1803/433364-208x117.jpg?2)
![#SeamlessAfrica: Store 4.0 is an attitude, not a technology](https://biz-file.com/c/1803/432837-208x117.jpg?2)
![Why it's time to reevaluate your customer communication, starting with email](https://biz-file.com/c/1802/429073-208x117.jpg?2)
![Charles Murito, country manager of Google Kenya |](https://biz-file.com/c/1802/428206-208x117.jpg?2)
![Brand consistency: Taking marketing to a higher level](https://biz-file.com/c/1802/428184-208x117.jpg?2)
![The modern marketer is a connected one](https://biz-file.com/c/1802/427689-208x117.jpg?2)
![Image supplied.](https://biz-file.com/c/1801/426717-208x117.jpg?2)
![Image credit: bruce mars via](https://biz-file.com/c/1801/426246-208x117.jpg?2)
![Kantar TNS and Qualtrics join forces to form global customer experience powerhouse](https://biz-file.com/c/1801/426192-208x117.jpg)
![WhatsApp launches business app](https://biz-file.com/c/1801/425968-208x117.jpg?2)
WhatsApp launches business app
Ilse van den Berg 19 Jan 2018
![#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness](https://biz-file.com/c/1712/423196-208x117.jpg?1)
![#BizTrends2018: The call for authentic, experiential retail design](https://biz-file.com/c/1801/424521-208x117.jpg?1)
![Mike Oelschig, head of advisory at Cerebra.](https://biz-file.com/c/1712/423781-208x117.jpg?2)
![Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.](https://biz-file.com/c/1712/423519-208x117.jpg?2)
![#BizTrends2018: Top mobile trends for the 2018 consumer](https://biz-file.com/c/1801/424491-208x117.jpg?2)
![How to thrive in the digital era](https://biz-file.com/c/1712/422851-208x117.jpg?2)
![Team Demographica.](https://biz-file.com/c/1712/421775-208x117.jpg?2)
![Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.](https://biz-file.com/c/1712/421445-208x117.jpg?2)
![BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy](https://biz-file.com/c/1711/419402-208x117.jpg?2)
![mSurvey launches first CX survey in Kenya](https://biz-file.com/c/1711/419040-208x117.jpg)
![Image credit: .](https://biz-file.com/c/1711/418386-208x117.jpg?2)
![Image credit: Negative Space via](https://biz-file.com/c/1711/418378-208x117.jpg?2)
![#AfricaCom: Mobile advertising - connecting brands to their customers](https://biz-file.com/c/1711/418084-208x117.jpg?2)
![](/res/img/s.gif)
Subscribe to daily business and company news across 19 industries
×Ilse van den Berg 19 Jan 2018
Ilse van den Berg 19 Jan 2018