CRM, CX, UX news

Subscribe & Follow

Advertise your job vacancies

Recruit Image

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

More news

Customer Experience Africa Awards launched

Customer Experience Africa Awards launched

5 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Eight startup marketing strategies that always work

Lisa Griffin 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

First UN World Data Forum for Cape Town

7 Nov 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Importance of customer service for African businesses

10 Oct 2016

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

More news

Customer Experience Africa Awards launched

Customer Experience Africa Awards launched

5 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Eight startup marketing strategies that always work

Lisa Griffin 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

First UN World Data Forum for Cape Town

7 Nov 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Importance of customer service for African businesses

10 Oct 2016

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

eBucks rewards launches in Botswana

20 Sep 2016

Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

Source: IT News Africa

Big Data is watching - embrace the benefits

Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Experts give insight in new report on the cultural connection to brand attraction

26 Jul 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Let's do Biz