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Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press Office

19 Aug 2024

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Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

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Putting customers first

Wynand Smit 14 Feb 2017

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How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

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How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

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#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

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So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

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(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

First UN World Data Forum for Cape Town

7 Nov 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Importance of customer service for African businesses

10 Oct 2016

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

eBucks rewards launches in Botswana

20 Sep 2016

Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

Source: IT News Africa

Big Data is watching - embrace the benefits

Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

More news

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

First UN World Data Forum for Cape Town

7 Nov 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Importance of customer service for African businesses

10 Oct 2016

Consumer choice should extend to purchasing decision making

Thembi Mokoena 6 Oct 2016

eBucks rewards launches in Botswana

20 Sep 2016

Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

Source: IT News Africa

Big Data is watching - embrace the benefits

Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Experts give insight in new report on the cultural connection to brand attraction

26 Jul 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Disruption through the on-demand economy

1 Jul 2016

Insights2020: Three dimensions for customer-centric growth

Insights2020: Three dimensions for customer-centric growth

Kantar 4 May 2016

Experience, not price drives consumers' preferences in Africa

20 Oct 2015

Image via Pexels

Stay nimble and make loyalty trends happen

Ros Siddle 8 Oct 2015

New job titles, old job descriptions

New job titles, old job descriptions

Musa Msane 31 Aug 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

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