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Now is the time for retailers to prepare for the peak shopping season

Retail

Now is the time for retailers to prepare for the peak shopping season

2 Oct 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Research

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Issued by Rogerwilco 3 Sep 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

CRM, CX, UX

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report

CRM, CX, UX

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

CRM

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

How online SMEs can manage Black Friday logistics

Logistics & Transport

How online SMEs can manage Black Friday logistics

11 Nov 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

Research

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Kantar BrandZ lesson 3 of 7: How customer obsession and tech have powered the Takealot growth story

Branding

Kantar BrandZ lesson 3 of 7: How customer obsession and tech have powered the Takealot growth story

Issued by Kantar 18 Feb 2022

Marketing

R30bn left on the table by etailers with poor CX

Issued by Rogerwilco 25 Aug 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Events & Conferencing

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

Research

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

What SMEs can do to prevent collapse

Entrepreneurship

What SMEs can do to prevent collapse

Miguel da Silva 5 Feb 2021

Research

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

Amanda Reekie of ovatoyou and ImagineNATION Alliance to speak at PR-Net

PR & Communications

Amanda Reekie of ovatoyou and ImagineNATION Alliance to speak at PR-Net

14 Aug 2014

PR-Net to discuss affordable mobile research platforms

PR & Communications

PR-Net to discuss affordable mobile research platforms

7 Aug 2014

Mobile app helps brands 'see' inside their markets

Mobile

Mobile app helps brands 'see' inside their markets

31 Jul 2014

Mobile

Mobile apps allow for cost-effective research to help measure ROI

24 Jul 2014