Guest experience | Bizcommunity

Guest experience | Bizcommunity

News

Spier Wine Farm's reimagined hotel opens March 2025

Hospitality

Spier Wine Farm's reimagined hotel opens March 2025

14 Feb 2025

Taste the change at Courtyard Hotel Waterfall City

Hospitality

Taste the change at Courtyard Hotel Waterfall City

Issued by City Lodge Hotels 7 Feb 2025

Unlocking the revenue potential of the Cape Town Cycle Tour

Hospitality

Unlocking the revenue potential of the Cape Town Cycle Tour

Niels Verspui 5 Feb 2025

Jordan Hollander, co-founder at Hotel Tech Report

Technology

How AI will revolutionise the hospitality industry in 2025

Jordan Hollander 28 Jan 2025

Index Hotels announces strategic collaboration with Eleven | Eleven Resort in Ghana

Hospitality

Index Hotels announces strategic collaboration with Eleven | Eleven Resort in Ghana

Issued by Index Hotels 17 Jan 2025

Hyde Hotels unveils new look in Rosebank

Hospitality

Hyde Hotels unveils new look in Rosebank

10 Jan 2025

Tourism

How smart technology can drive hotel profits this festive season

27 Dec 2024

Radisson Collection makes its South African debut

Hospitality

Radisson Collection makes its South African debut

12 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

CRM, CX, UX

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Issued by Helm 10 Dec 2024

Protecting travellers amid Mzansi’s travel surge

Travel

Protecting travellers amid Mzansi’s travel surge

Issued by Irvine Partners 11 Nov 2024

Source: Supplied. Rachel Pretorius, co-founder and co-owner of Flexbox in South Africa.

Retail & Hospitality Property

Transforming guest experiences: The Flexbox business model

Katja Hamilton 1 Nov 2024

City Lodge Hotels releases Integrated Report 2024

Hospitality

City Lodge Hotels releases Integrated Report 2024

Issued by City Lodge Hotels 31 Oct 2024

Hospitality

Singita appoints Jörg Pfützner as buying specialist for Premier Wine Direct division

22 Oct 2024

Branding

Silverbullet marks 1 year of enhancing brand experiences

Issued by Silverbullet 9 Oct 2024

Looking for growth in the hospitality industry?

Hospitality

Looking for growth in the hospitality industry?

Issued by Business Partners Limited 26 Sep 2024

Source: Supplied.

Retail & Hospitality Property

The revenue potential of upselling in the hotel industry

23 Sep 2024

New collaboration set to innovate South Africa’s hospitality sector

Hospitality

New collaboration set to innovate South Africa’s hospitality sector

17 Sep 2024

Grace under pressure: Meet Wania Malik from City Lodge Hotels

Hospitality

Grace under pressure: Meet Wania Malik from City Lodge Hotels

Issued by City Lodge Hotels 16 Aug 2024

Maximising potential: The strategic art of hotel revenue management

Tourism

Maximising potential: The strategic art of hotel revenue management

Issued by Index Hotels 14 Aug 2024

Ocean Basket Rosebank introduces self-service kiosk

Technology

Ocean Basket Rosebank introduces self-service kiosk

14 Aug 2024

Ennismore, Kasada sign deal for Hyde Johannesburg, Africa’s first

Hospitality

Ennismore, Kasada sign deal for Hyde Johannesburg, Africa’s first

13 Aug 2024

Source: Supplied. General manager, @Sandton Hotel, Anthony Batistich.

Retail & Hospitality Property

@Sandton Hotel: Two years of innovation and success

5 Jul 2024

Navigating the art and science of hotel management

Hospitality

Navigating the art and science of hotel management

Issued by Index Hotels 4 Jul 2024

Pictured: (from left): Glenn McGinn (emcee from Visual Feast Group), Rudi Mueller (head judge), Jeff Scheuremans (organiser), Trevor Boyd (judge and general manager of F&B operations at City Lodge Hotels), contestants from Courtyard Hotel Waterfall City are Evans Mtombela (chef de partie), Erick Mbudu (junior sous chef), Ro-Anne Williams (pastry/commis chef) and Natalie Schoonbee (executive chef), and Martin Kobald (organiser)

Hospitality

Courtyard Hotel Waterfall City wins Game of Chefs

Issued by City Lodge Hotels 2 Jul 2024

Cradle hotel announces major enhancements and new offerings

Hospitality

Cradle hotel announces major enhancements and new offerings

18 Jun 2024

Radisson to double SA presence with 25 hotels by 2030

Hospitality

Radisson to double SA presence with 25 hotels by 2030

6 Jun 2024

#ATM2024: Experts urge luxury hotels to prioritise authenticity

Hospitality

#ATM2024: Experts urge luxury hotels to prioritise authenticity

22 May 2024

2024 Bar & Beverage Awards now open for nominations

Food & Wine

2024 Bar & Beverage Awards now open for nominations

16 May 2024

Hospitality

Index Hotels making great strides in Africa

Issued by Index Hotels 1 Nov 2023

Source: Supplied. The Marabi Club at Hallmark House.

Retail & Hospitality Property

Hallmark House joins Bon Hotels for elevated Joburg guest experience

22 Mar 2024

Source: @Facebook/Saxon Hotel.

Property

Saxon Hotel, Villas and Spa set for transformation: reimagining luxury ahead

1 Mar 2024

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Hospitality

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Cleo Johnson 28 Feb 2024

uShaka Marine World shuts down amid wage dispute

Tourism

uShaka Marine World shuts down amid wage dispute

13 Feb 2024

Minor Hotels to introduce Anantara luxury in Zambia's Kafue National Park

Tourism & Travel

Minor Hotels to introduce Anantara luxury in Zambia's Kafue National Park

6 Dec 2023

City Lodge Hotels shares sustainability successes

Hospitality

City Lodge Hotels shares sustainability successes

Issued by City Lodge Hotels 30 Nov 2023

Mental health

South Africans ranked as most distressed population

26 Oct 2023

City Lodge Hotels' robust annual results signal a resounding recovery

Hospitality

City Lodge Hotels' robust annual results signal a resounding recovery

Issued by City Lodge Hotels 25 Oct 2023

Navigating the financial impact of load shedding on South African hotels

Tourism

Navigating the financial impact of load shedding on South African hotels

Sam Nassimov 28 Jul 2023

Source: Supplied. Southern Africa Tourism Services Association (Satsa).

Hospitality

Reimagining luxury safari experiences: Tanda Tula Safari Camp reopens

6 Jul 2023

Responsible hospitality in SA: How hotels can incorporate sustainability

Hospitality

Responsible hospitality in SA: How hotels can incorporate sustainability

Clinton Thom 16 May 2023

#ATMDubai: Enhancing the customer experience through AI

Technology

#ATMDubai: Enhancing the customer experience through AI

Robin Fredericks 5 May 2023

Embracing the tech revolution: What hotels need to do to stay ahead

Technology

Embracing the tech revolution: What hotels need to do to stay ahead

Anton Gillis 3 May 2023

Big data key to hospitality, but human intervention crucial for achieving genuine value

Hospitality

Big data key to hospitality, but human intervention crucial for achieving genuine value

2 May 2023

Personalisation is key to increasing hotel revenue in 2023

Hospitality

Personalisation is key to increasing hotel revenue in 2023

12 Apr 2023

South African Restaurant Industry Report: Overcoming the challenges of 2023

Food & Wine

South African Restaurant Industry Report: Overcoming the challenges of 2023

2 Mar 2023

SA needs to recognise the key role that technology will play in revitalising the hospitality industry

Hospitality

SA needs to recognise the key role that technology will play in revitalising the hospitality industry

Reginald Sibeko 24 Nov 2022

How independent hotels in South Africa can boost revenue this summer

Hospitality

How independent hotels in South Africa can boost revenue this summer

22 Nov 2022

Tintswalo at Siankaba opens in Zambia

Hospitality

Tintswalo at Siankaba opens in Zambia

14 Nov 2022