Contact centres | Bizcommunity

Contact centres | Bizcommunity

News

Banking

2025 CE Index reveals top performers in banking customer satisfaction

3 days

Peter Andrew, CEO, CCI South Africa

Trends

#BizTrends2025: BPO industry ready for transformation

Peter Andrew 20 Jan 2025

Can virtual agents play an effective role in outbound sales?

Technology

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Ryan Falkenberg

CRM

A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Wayne Toms, GhostDraft CEO

Trends

#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Retaining and growing customers in a tough economic climate

CRM

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Robert Joubert, CEO of Boomerang SA

Technology

Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

The correct use of AI can bring value to your CX strategy

Technology

The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

CRM

Research shows generative AI set to transform CX

2 Aug 2023

Old Mutual undertakes nationwide roadshow to champion quality education in SA

Education

Old Mutual undertakes nationwide roadshow to champion quality education in SA

1 Aug 2023

The event will be held in August. Source: Supplied.

CRM

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: Ljupco Smokovski –

Employee Wellness

Contact centres: 4 ways to look after your agents' mental health

Julie McIntosh 12 Oct 2022

CX is not a quick fix but a long-term gain

CRM, CX, UX

CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Translating context: the power of the human voice

Direct Marketing

Translating context: the power of the human voice

Issued by Callbi 12 May 2022

Creating competitive experiences with cloud

Cloud

Creating competitive experiences with cloud

Wynand Smit 12 Apr 2022

Source: iStock.

Banking

Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success

CRM, CX, UX

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

Source: © diego vito cervo

CRM

Customer experience: the key differentiator

21 Dec 2021

Cross-functional, multi-stakeholder partnerships key to SA's green economy - Nedbank

ESG & Sustainability

Cross-functional, multi-stakeholder partnerships key to SA's green economy - Nedbank

9 Dec 2021

Operation 'rebuild and restock' underway as unrest wanes

Retailers

Operation 'rebuild and restock' underway as unrest wanes

Lauren Hartzenberg 16 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

CRM, CX, UX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Skills training academy creates opportunities for Western Cape's unemployed youth

Skills Training

Skills training academy creates opportunities for Western Cape's unemployed youth

9 Jul 2021

5 traits of successful remote workers

Management & Leadership

5 traits of successful remote workers

14 Apr 2021

National Treasury awards Vodacom with new mobile communication services contract

Telecoms & Networks

National Treasury awards Vodacom with new mobile communication services contract

31 Mar 2021

What is the ideal training ground for 4IR?

4th Industrial Revolution

What is the ideal training ground for 4IR?

Zain Patel 5 Feb 2021

Digital communication trends that will boost your business in 2021

Trends

Digital communication trends that will boost your business in 2021

James Bayhack 30 Nov 2020

Digital workers, AI will not lead to job replacement in SA's call centre market

4th Industrial Revolution

Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

Retail

Why harmonised retail is the future

Oliver Guy 13 Nov 2020

The unsuspected stumbling blocks of AI for customer experience

4th Industrial Revolution

The unsuspected stumbling blocks of AI for customer experience

Mathew Conn 11 Nov 2020