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Creating competitive experiences with cloud

Cloud

Creating competitive experiences with cloud

Wynand Smit 12 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success

CRM, CX, UX

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

How to optimise customer service in line with the new WhatsApp pricing

Services

How to optimise customer service in line with the new WhatsApp pricing

11 Nov 2021

CRM, CX, UX

Sidestep the embolism, deliver true customer service

Wynand Smit 15 Jul 2021

Optimising customer experience: it all starts with the data

CRM, CX, UX

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Get connected in 2021, or else...

CRM, CX, UX

Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Sales

Pulling off a smooth and safe Black Friday mid-pandemic

9 Nov 2020

The real-time customer

ICT

The real-time customer

Jan Kühn 8 Sep 2020

#LockdownLessons: INOVO embraces cloud-based solutions

Cloud

#LockdownLessons: INOVO embraces cloud-based solutions

Evan-Lee Courie 22 May 2020

Image credit: Rachit Tank on .

Social Media

Channelling customer expectations through WhatsApp

Matt Grobler 7 Apr 2020

Image credit: Mikaala Shackelford on .

CRM, CX, UX

CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

Embrace self-service to improve customer experience

CRM

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Providing full visibility and insight for an improved CX journey

CRM

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

How to prepare your contact centre for an AI-driven future

Technology

How to prepare your contact centre for an AI-driven future

Wynand Smit 15 Oct 2019

CRM

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

DUO Marketing signs up two new clients

Digital

DUO Marketing signs up two new clients

Issued by DUO Marketing + Communications 16 Aug 2019

Tech won't kill the contact centre, it'll make it more powerful

Services

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

Building customer relationships in an age of disloyalty

CRM, CX, UX

Building customer relationships in an age of disloyalty

Wynand Smit 25 Mar 2019

4 common customer service mistakes in hospitality

Hospitality

4 common customer service mistakes in hospitality

Wynand Smit 27 Feb 2019

Rethinking the relevance of big data

Digital

Rethinking the relevance of big data

Wynand Smit 1 Feb 2019

2019 predictions: The CIO will govern

ICT

2019 predictions: The CIO will govern

Wynand Smit 14 Jan 2019

Safeguard your customer relationships this Black Friday

CRM

Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

Objective-driven business built to survive tech hype

Technology

Objective-driven business built to survive tech hype

Jan Kühn 29 Oct 2018

CRM, CX, UX

Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Why knowledge is power in customer service

Skills Development & Training

Why knowledge is power in customer service

Wynand Smit 4 Oct 2018

The "end" of the shopkeeper (and other retail trends)

CRM

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Tapping into data for enhanced tourism experiences

Technology

Tapping into data for enhanced tourism experiences

Wynand Smit 2 Aug 2018

Maximising ROI without compromising on CX - top tips

CRM

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

Chasing the dream of the single view of the customer

CRM, CX, UX

Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

Data-driven processes to drive e-commerce campaign success

Retail Marketing

Data-driven processes to drive e-commerce campaign success

Wynand Smit 11 May 2018

Empathy - a two-way street in customer service

CRM, CX, UX

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Three reasons BYOD dominates in tourism

Technology

Three reasons BYOD dominates in tourism

Wynand Smit 12 Apr 2018

Three applications for video in channel communication

Streaming

Three applications for video in channel communication

Wynand Smit 7 Mar 2018

Why it's time to reevaluate your customer communication, starting with email

Direct Marketing

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

New era of retail an opportunity for enhanced customer experience

CRM

New era of retail an opportunity for enhanced customer experience

Wynand Smit 11 Jan 2018

Wynand Smit, CEO of Inovo

Trends

#BizTrends2018: Enhancing the customer experience

Wynand Smit 3 Jan 2018

Safeguarding your customers against the threat of identity theft

Cybersecurity

Safeguarding your customers against the threat of identity theft

Wynand Smit 17 Nov 2017

Enhancing cross-channel communication in financial services

Banking

Enhancing cross-channel communication in financial services

Wynand Smit 16 Oct 2017

Alberto Giacomazzi ©

CRM, CX, UX

Who killed the iPod? Staying relevant to a restless generation

Wynand Smit 14 Sep 2017

Strictly business, but personal

CRM

Strictly business, but personal

Wynand Smit 17 Aug 2017

The power of personalisation in customer service

CRM

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Chatbots as part of an integrated customer service strategy

Technology

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Gamification makes work more human

Software

Gamification makes work more human

Wynand Smit 4 May 2017

Making customer feedback pay off

CRM

Making customer feedback pay off

Wynand Smit 20 Mar 2017

Seven keys to successful self-service

CRM

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Putting customers first

Software

Putting customers first

Wynand Smit 14 Feb 2017

(c) Wavebreak Media Ltd -

CRM

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Welcome holiday rush challenge

Tourism

Welcome holiday rush challenge

Wynand Smit 1 Dec 2016

The high costs of cutting corners

Services

The high costs of cutting corners

Wynand Smit 16 Nov 2016

(c) Cathy Yeulet -

CRM

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016