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Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

Wayne Hull
Photographer: Rikki Hibbert

#IABSummit19: The digital transformation opportunity starts with you

Jessica Tennant 4 Jun 2019

#AWE2019: Highlights from Day 2

#AWE2019: Highlights from Day 2

Johan Walters 31 May 2019

The customer experience drives digital disruption

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

AI won't lead to better consumer engagement but machine learning will

AI won't lead to better consumer engagement but machine learning will

Jarred Mailer-Lyons 30 May 2019

#AWE2019: Highlights from Day 1

#AWE2019: Highlights from Day 1

Johan Walters 30 May 2019

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

The human factor: a top insight from a CX Masterclass

The human factor: a top insight from a CX Masterclass

20 May 2019

#IABSummit19: Marcel Botha to speak on manufactured stories

#IABSummit19: Marcel Botha to speak on manufactured stories

Jessica Tennant 17 May 2019

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Devon Meerholz 16 May 2019

Is your brand telling the true story?

Yaw Dwomoh 13 May 2019