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How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Team Demographica.

Get to grips with CX and the customer journey now, or else...

Leigh Andrews 7 Dec 2017

Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.

Why digital publishers need to rethink what they're doing

Leigh Andrews 5 Dec 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

Jessica Tennant 20 Nov 2017

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

Image credit: Negative Space via

Data visualisation tools provide a view of the customer journey beyond marketing

Richard Mullins 13 Nov 2017

#AfricaCom: Mobile advertising - connecting brands to their customers

#AfricaCom: Mobile advertising - connecting brands to their customers

Juanita Pienaar 9 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Add value before self-promoting on social media

Add value before self-promoting on social media

Yolandi Allen 7 Nov 2017

Photo: Rudolph de Girardier. Source: Google Photos.

Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

3 Nov 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Zimbabwe Customer Satisfaction Index launched

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

More news

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Team Demographica.

Get to grips with CX and the customer journey now, or else...

Leigh Andrews 7 Dec 2017

Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.

Why digital publishers need to rethink what they're doing

Leigh Andrews 5 Dec 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

Jessica Tennant 20 Nov 2017

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

Image credit: Negative Space via

Data visualisation tools provide a view of the customer journey beyond marketing

Richard Mullins 13 Nov 2017

#AfricaCom: Mobile advertising - connecting brands to their customers

#AfricaCom: Mobile advertising - connecting brands to their customers

Juanita Pienaar 9 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Add value before self-promoting on social media

Add value before self-promoting on social media

Yolandi Allen 7 Nov 2017

Photo: Rudolph de Girardier. Source: Google Photos.

Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

3 Nov 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Zimbabwe Customer Satisfaction Index launched

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

NAEB markets Rwandan tea under national tea brand

Peterson Tumwebaze 5 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Alberto Giacomazzi ©

Who killed the iPod? Staying relevant to a restless generation

Wynand Smit 14 Sep 2017

Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Zimbabwe turns the spotlight on customer experience

Zimbabwe turns the spotlight on customer experience

23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Could Google become the dominant force in hospitality?

Stuart Pallister 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Let's do Biz