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Survey reveals Kenya's customer experience state in 2018

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Microsoft CMO on the transformation of digital marketing

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Dali Tembo, managing director of Instant Grass International.

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#BizTrends2019: Don't miss out on Google Shopping power because of poor feeds

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Godfrey Parkin, CEO of Britefire and of Angaza.

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#BizTrends2019: Business excellence in Africa relies on customer centricity

Sarina de Beer 9 Jan 2019

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#BizTrends2019: 4 Tech trends to watch for in 2019

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#BizTrends2019: Business excellence in Africa relies on customer centricity

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#BizTrends2019: 4 Tech trends to watch for in 2019

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Take care when hitching customers' emotions to your brandwagon

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Customer experience: The marriage of marketing and technology

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All the 2018 AfricaCom Awards winners

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#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

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Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

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AfricaCom Awards 2018 finalists

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Louise Robinson, MD of CG Consulting.

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Corporate content should be part of your DNA

Corporate content should be part of your DNA

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Customer experience focus for East Africa

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5 technologies improving retail customer engagement

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Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

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Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Devin Ross 15 Oct 2018

AI Summit launches at AfricaCom 2018

AI Summit launches at AfricaCom 2018

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Hans Zachar, managing director: technology strategy, Accenture Africa.

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Hans Zachar 9 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

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How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

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Progressive companies should turn CX into a competitive advantage

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

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