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Press Office News CRM, CX, UX Africa

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MultiChoice and Paramount strengthen their relationship in Africa
MultiChoice and Paramount strengthen their relationship in Africa 
Justin Hawes recognised for his contribution to the global exhibition industry
Justin Hawes recognised for his contribution to the global exhibition industry 
PROMOTED
Building meaningful brands for modern Africa
Building meaningful brands for modern Africa 
Tag Collective: Innovation for Africa
Tag Collective: Innovation for AfricaTag Collective 
Unlocking the potential of communities in Africa
Unlocking the potential of communities in Africa 
Kantar introduces Uganda’s first consumer panel
Kantar introduces Uganda’s first consumer panel 
The world’s most chosen brands
The world’s most chosen brands 
Apple is the world’s first trillion dollar brand in the 2024 Kantar BrandZ Most Valuable Global Brands
Apple is the world’s first trillion dollar brand in the 2024 Kantar BrandZ Most Valuable Global Brands 
Zimbabwe turns the spotlight on customer experience
Zimbabwe turns the spotlight on customer experience

23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

  21 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

  21 Aug 2017

Image Supplied
Could Google become the dominant force in hospitality?

  21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

  18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

  17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

  17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

  16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

  16 Aug 2017

Marriott International's new dynamic sales and marketing leadership team
Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out
Analytics is critical, but data is being left out

  27 Jul 2017

Image supplied.
Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond
Marketing in a recession and beyond

  18 Jul 2017

Building the right foundation for exceptional customer experiences
Building the right foundation for exceptional customer experiences

  30 Jun 2017

The power of personalisation in customer service
The power of personalisation in customer service

  20 Jun 2017

Leo Lintang © –
Your wicked customers are trying to break your rules!

  15 Jun 2017

Barclay, Spratt and St Clair.
#IMCConf 2017: The artificially intelligent business of big data

  1 Jun 2017

Candace van Zyl
The need for smarter CRM software

  1 Jun 2017

Chatbots as part of an integrated customer service strategy
Chatbots as part of an integrated customer service strategy

  29 May 2017

Fighting fake news flames
Fighting fake news flames

  25 May 2017

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#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

 21 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

 21 Aug 2017

Image Supplied
Could Google become the dominant force in hospitality?

 21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

 18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

 16 Aug 2017

Marriott International's new dynamic sales and marketing leadership team
Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out
Analytics is critical, but data is being left out

 27 Jul 2017

Image supplied.
Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond
Marketing in a recession and beyond

 18 Jul 2017

Building the right foundation for exceptional customer experiences
Building the right foundation for exceptional customer experiences

 30 Jun 2017

The power of personalisation in customer service
The power of personalisation in customer service

 20 Jun 2017

Leo Lintang © –
Your wicked customers are trying to break your rules!

 15 Jun 2017

Barclay, Spratt and St Clair.
#IMCConf 2017: The artificially intelligent business of big data

 1 Jun 2017

Candace van Zyl
The need for smarter CRM software

 1 Jun 2017

Chatbots as part of an integrated customer service strategy
Chatbots as part of an integrated customer service strategy

 29 May 2017

Fighting fake news flames
Fighting fake news flames

 25 May 2017

Gen X: How to get the generation right (part 3)
Gen X: How to get the generation right (part 3)

 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)
Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.
Get ready for the AI startup retail CX revolution

 18 May 2017

Samantha Craddock © –
Is cold calling dead?

 16 May 2017

Marije Gould, Verint VP of marketing EMEA.
Customers still like personal interaction in a digital world

17 Apr 2017

A Unicef team creating a collaborative paper plane. Photo credit: Unicef
How learning empathy can help build better community projects in Africa

 12 Apr 2017

Customer Experience Africa Awards launched
Customer Experience Africa Awards launched

5 Apr 2017

(c) kantver -
The hard-learned lessons of personalised marketing

 31 Mar 2017

Dervish37 © –
A little less conversation, a little more action

 24 Mar 2017

How to hack Pinterest to market your business
How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention
#SeamlessAfrica: A masterclass in millennial engagement and retention

 17 Mar 2017

African Reputation Index defines corporate reputation
African Reputation Index defines corporate reputation

 16 Mar 2017

(c) rawpixel -
Eight startup marketing strategies that always work

 17 Feb 2017

Ekaterina Ryakina © –
Customer centricity and collaboration for all

 16 Feb 2017

Putting customers first
Putting customers first

 14 Feb 2017

How to create engaging customer experiences
How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals
Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users
How the Top 20 SaaS companies deal with angry Twitter users

 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs
Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer
How to address the needs of the uncompromising customer

19 Jan 2017

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