CRM News Africa

Subscribe & Follow

Advertise your job vacancies

Recruit Image

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

#EuroShop: Out with boring, in with experience

#EuroShop: Out with boring, in with experience

Danette Breitenbach 5 Sep 2019

Customer loyalty - It's a dog's life

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

How to keep sales booming throughout the year

How to keep sales booming throughout the year

4 Sep 2019

How female consumers are shaping SA's e-commerce boom

How female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Credit: Pepkor

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

Harness potential of data-driven tech to keep customers happy

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

From product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

3 consumer trends to keep an eye on in 2019

12 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

What the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

How interior décor helps create immersive retail experiences

1 Jul 2019

Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

More news

Customer loyalty - It's a dog's life

RetailCustomer loyalty - It's a dog's life

David Alves 4 Sep 2019

How to keep sales booming throughout the year

RetailHow to keep sales booming throughout the year

4 Sep 2019

How female consumers are shaping SA's e-commerce boom

RetailHow female consumers are shaping SA's e-commerce boom

3 Sep 2019

Image credit: Thought Catalog on Unsplash.

Marketing & MediaDo you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: rawpixel from Pixabay.

Marketing & MediaSurely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

Direct-to-consumer marketing enigma is not insurmountable

Marketing & MediaDirect-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

RetailPrevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

RetailCustomer engagement in an omnichannel world

Mo Areff 13 Aug 2019

Are we moving into an age of gender-fluid purchasing?

RetailAre we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Image credit: Tumisu from Pixabay.

Marketing & MediaHere's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

RetailMajor shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Credit: Pepkor

RetailPep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

Retail5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

Marketing & Media85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

Marketing & Media3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

Harness potential of data-driven tech to keep customers happy

RetailHarness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

Marketing & MediaFrom product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

RetailRetail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

Retail10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

Marketing & MediaHow to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

Retail3 consumer trends to keep an eye on in 2019

12 Jul 2019

Why AI could boost South Africa's battered retail sector

RetailWhy AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

Retail3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

RetailWhat the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

RetailHow interior décor helps create immersive retail experiences

1 Jul 2019

Dee Chetty, Accenture Interactive Lead for Africa.

Marketing & MediaThe future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

Marketing & MediaHow CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

ICTIt's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

RetailCustomer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

The customer experience drives digital disruption

Marketing & MediaThe customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Retail#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Debunking 5 myths around CX

Marketing & MediaDebunking 5 myths around CX

Nathalie Schooling 22 May 2019

5 ways to ensure a more profitable future in retail

Retail5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

RetailAndrew Jennings on surviving the era of digital retail

17 May 2019

The most valuable global retail brands for 2019

RetailThe most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

RetailSuccessful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

Marketing & MediaExperience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

RetailRetailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

Retail4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

RetailPhygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019