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RAPT BizTrendsTV: GG Alcock on KasiNomics - A growth trend reshaping Africa's economies

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

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3 trends in retailtainment

3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

What the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

How interior décor helps create immersive retail experiences

1 Jul 2019

Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

The customer experience drives digital disruption

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

5 ways to ensure a more profitable future in retail

5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

Andrew Jennings on surviving the era of digital retail

17 May 2019

The most valuable global retail brands for 2019

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

Experience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

Retailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

Phygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Are brands living up to client expectations?

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story

Macy's new creative in-store retail concept, Story

12 Apr 2019

The need for speed in modern retail

The need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

PwC releases consumer insights survey for 2019

PwC releases consumer insights survey for 2019

3 Apr 2019

"We are what we see" - Marian Salzman

"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Consumer demand at the forefront of African business priorities

Consumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

African retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

#ECO19: How to build and sustain the trust of the online consumer

#ECO19: How to build and sustain the trust of the online consumer

Maroefah Smith 25 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019