CRM News Africa

Subscribe & Follow

Advertise your job vacancies

Recruit Image

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

Customer experience and employee engagement: 'Mind the gap'

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

The customer experience drives digital disruption

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

5 ways to ensure a more profitable future in retail

5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

Andrew Jennings on surviving the era of digital retail

17 May 2019

The most valuable global retail brands for 2019

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

Experience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

Retailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

Phygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Are brands living up to client expectations?

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story

Macy's new creative in-store retail concept, Story

12 Apr 2019

The need for speed in modern retail

The need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

PwC releases consumer insights survey for 2019

PwC releases consumer insights survey for 2019

3 Apr 2019

"We are what we see" - Marian Salzman

"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Consumer demand at the forefront of African business priorities

Consumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

African retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

#ECO19: How to build and sustain the trust of the online consumer

#ECO19: How to build and sustain the trust of the online consumer

Maroefah Smith 25 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

#SeamlessSA: 6 steps to starting an e-commerce store in South Africa

#SeamlessSA: 6 steps to starting an e-commerce store in South Africa

Maroefah Smith 22 Mar 2019

Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.

#ECO19: Unpack why your brand story matters before you start telling it

Leigh Andrews 20 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

#SeamlessSA: A holistic approach to delivering great retail customer experience

Lauren Hartzenberg 20 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.

#ECO19: Why brands need to create emotional experiences for Generation CX

Leigh Andrews 19 Mar 2019

#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

Maroefah Smith 19 Mar 2019

2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

19 Mar 2019

More news

The customer experience drives digital disruption

Marketing & MediaThe customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Retail#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Debunking 5 myths around CX

Marketing & MediaDebunking 5 myths around CX

Nathalie Schooling 22 May 2019

5 ways to ensure a more profitable future in retail

Retail5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

RetailAndrew Jennings on surviving the era of digital retail

17 May 2019

The most valuable global retail brands for 2019

RetailThe most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

RetailSuccessful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

Marketing & MediaExperience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

RetailRetailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

Retail4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

RetailPhygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Are brands living up to client expectations?

Marketing & MediaAre brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Marketing & MediaUp, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Marketing & MediaCustomer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

Marketing & MediaSix steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story

RetailMacy's new creative in-store retail concept, Story

12 Apr 2019

The need for speed in modern retail

RetailThe need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

PwC releases consumer insights survey for 2019

Marketing & MediaPwC releases consumer insights survey for 2019

3 Apr 2019

"We are what we see" - Marian Salzman

Marketing & Media"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Consumer demand at the forefront of African business priorities

RetailConsumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

RetailAfrican retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

#ECO19: How to build and sustain the trust of the online consumer

Retail#ECO19: How to build and sustain the trust of the online consumer

Maroefah Smith 25 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

Retail#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

#SeamlessSA: 6 steps to starting an e-commerce store in South Africa

Retail#SeamlessSA: 6 steps to starting an e-commerce store in South Africa

Maroefah Smith 22 Mar 2019

Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.

Marketing & Media#ECO19: Unpack why your brand story matters before you start telling it

Leigh Andrews 20 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

Retail#SeamlessSA: A holistic approach to delivering great retail customer experience

Lauren Hartzenberg 20 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.

Retail#ECO19: Why brands need to create emotional experiences for Generation CX

Leigh Andrews 19 Mar 2019

#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

Retail#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

Maroefah Smith 19 Mar 2019

2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

Retail2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

19 Mar 2019

#SeamlessSA: Physical retail needs to step up

Retail#SeamlessSA: Physical retail needs to step up

Lauren Hartzenberg 18 Mar 2019

Is your organisation customer centric?

Marketing & MediaIs your organisation customer centric?

14 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store

Retail#SeamlessSA: 6 questions to ask if you want more from your store

Lauren Hartzenberg 14 Mar 2019

8 trends driving innovation in sub-Saharan Africa

Retail8 trends driving innovation in sub-Saharan Africa

12 Mar 2019

Loyalty is about more than just points

RetailLoyalty is about more than just points

8 Mar 2019

Retail marketing and point of purchase trends for 2019

RetailRetail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

Keeping on trend in digital retail

RetailKeeping on trend in digital retail

27 Feb 2019

Samsung rolls out experiential stores in the U.S.

RetailSamsung rolls out experiential stores in the U.S.

25 Feb 2019

Using digital to personalise customer services in Africa

Marketing & MediaUsing digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

Boost sales with omnichannel retail in 3 simple steps

RetailBoost sales with omnichannel retail in 3 simple steps

Gareth Hawkey 22 Feb 2019

5 businesses you'd be smart to start in 2019

Retail5 businesses you'd be smart to start in 2019

12 Feb 2019