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BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

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#SeamlessSA: 6 questions to ask if you want more from your store

#SeamlessSA: 6 questions to ask if you want more from your store

Lauren Hartzenberg 14 Mar 2019

8 trends driving innovation in sub-Saharan Africa

8 trends driving innovation in sub-Saharan Africa

12 Mar 2019

Loyalty is about more than just points

Loyalty is about more than just points

8 Mar 2019

Retail marketing and point of purchase trends for 2019

Retail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

Keeping on trend in digital retail

Keeping on trend in digital retail

27 Feb 2019

Samsung rolls out experiential stores in the U.S.

Samsung rolls out experiential stores in the U.S.

25 Feb 2019

Using digital to personalise customer services in Africa

Using digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

Boost sales with omnichannel retail in 3 simple steps

Boost sales with omnichannel retail in 3 simple steps

Gareth Hawkey 22 Feb 2019

5 businesses you'd be smart to start in 2019

5 businesses you'd be smart to start in 2019

12 Feb 2019

4 CRM marketing trends to ignite 2019

4 CRM marketing trends to ignite 2019

Sugeshni Subroyen 12 Feb 2019

The coming shopping centre ecosystem apocalypse

The coming shopping centre ecosystem apocalypse

Alan Knott-Craig 11 Feb 2019

6 ways to win with CX

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

The brands leading, challenging and exploring in 2019

Jainita Khatri 5 Feb 2019

3 business non-negotiables for 2019

3 business non-negotiables for 2019

Leigh Whiting 31 Jan 2019

Keeping physical retail alive, and growing

Keeping physical retail alive, and growing

Higor Torchia 30 Jan 2019

#BizTrends2019: Shop defines 6 trends shaping the future of retail

#BizTrends2019: Shop defines 6 trends shaping the future of retail

Leo Van De Polder 30 Jan 2019

#BizTrends2019: 2019, a definitive year in FMCG

#BizTrends2019: 2019, a definitive year in FMCG

Marylee Townshend 29 Jan 2019

#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

Feroz Koor 25 Jan 2019

Bradley Elliott, founder, Platinum Seed.

#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

Bradley Elliott 24 Jan 2019

#BizTrends2019: If 'toxic' was the word of 2018, could 'trust' be the word for 2019?

#BizTrends2019: If 'toxic' was the word of 2018, could 'trust' be the word for 2019?

Rachel Thompson 23 Jan 2019

#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Mark Schech 22 Jan 2019

#BizTrends2019: 5 trends shaping the fresh produce sector

#BizTrends2019: 5 trends shaping the fresh produce sector

Lindie Stroebel 21 Jan 2019

#BizTrends2019: Shopping the future, right now

#BizTrends2019: Shopping the future, right now

Robyn Cooke 17 Jan 2019

#BizTrends2019: Selling to the other 98% - the move to physical retail

#BizTrends2019: Selling to the other 98% - the move to physical retail

Andrew Smith 16 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

Elevated sensorial experiences drive shoppers back to stores

15 Jan 2019

Dali Tembo, managing director of Instant Grass International.

#BizTrends2019: The year we rethink segmentation

Dali Tembo 15 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Ailsa Wingfield 14 Jan 2019

Reclaiming retail relevance with IoT

Reclaiming retail relevance with IoT

Nathan Clevenger 14 Jan 2019

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Graham van der Merwe 10 Jan 2019

Mastercard, Next Retail Concepts present an immersive way to shop online

Mastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

More news

8 trends driving innovation in sub-Saharan Africa

Retail8 trends driving innovation in sub-Saharan Africa

12 Mar 2019

Loyalty is about more than just points

RetailLoyalty is about more than just points

8 Mar 2019

Retail marketing and point of purchase trends for 2019

RetailRetail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

Keeping on trend in digital retail

RetailKeeping on trend in digital retail

27 Feb 2019

Samsung rolls out experiential stores in the U.S.

RetailSamsung rolls out experiential stores in the U.S.

25 Feb 2019

Using digital to personalise customer services in Africa

Marketing & MediaUsing digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

Boost sales with omnichannel retail in 3 simple steps

RetailBoost sales with omnichannel retail in 3 simple steps

Gareth Hawkey 22 Feb 2019

5 businesses you'd be smart to start in 2019

Retail5 businesses you'd be smart to start in 2019

12 Feb 2019

4 CRM marketing trends to ignite 2019

Marketing & Media4 CRM marketing trends to ignite 2019

Sugeshni Subroyen 12 Feb 2019

The coming shopping centre ecosystem apocalypse

RetailThe coming shopping centre ecosystem apocalypse

Alan Knott-Craig 11 Feb 2019

6 ways to win with CX

Retail6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

RetailThe brands leading, challenging and exploring in 2019

Jainita Khatri 5 Feb 2019

3 business non-negotiables for 2019

Retail3 business non-negotiables for 2019

Leigh Whiting 31 Jan 2019

Keeping physical retail alive, and growing

RetailKeeping physical retail alive, and growing

Higor Torchia 30 Jan 2019

#BizTrends2019: Shop defines 6 trends shaping the future of retail

Retail#BizTrends2019: Shop defines 6 trends shaping the future of retail

Leo Van De Polder 30 Jan 2019

#BizTrends2019: 2019, a definitive year in FMCG

Retail#BizTrends2019: 2019, a definitive year in FMCG

Marylee Townshend 29 Jan 2019

#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

Retail#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

Feroz Koor 25 Jan 2019

Bradley Elliott, founder, Platinum Seed.

Marketing & Media#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

Bradley Elliott 24 Jan 2019

#BizTrends2019: If 'toxic' was the word of 2018, could 'trust' be the word for 2019?

Retail#BizTrends2019: If 'toxic' was the word of 2018, could 'trust' be the word for 2019?

Rachel Thompson 23 Jan 2019

#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Retail#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Mark Schech 22 Jan 2019

#BizTrends2019: 5 trends shaping the fresh produce sector

Retail#BizTrends2019: 5 trends shaping the fresh produce sector

Lindie Stroebel 21 Jan 2019

#BizTrends2019: Shopping the future, right now

Retail#BizTrends2019: Shopping the future, right now

Robyn Cooke 17 Jan 2019

#BizTrends2019: Selling to the other 98% - the move to physical retail

Retail#BizTrends2019: Selling to the other 98% - the move to physical retail

Andrew Smith 16 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

RetailElevated sensorial experiences drive shoppers back to stores

15 Jan 2019

Dali Tembo, managing director of Instant Grass International.

Marketing & Media#BizTrends2019: The year we rethink segmentation

Dali Tembo 15 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Retail#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Ailsa Wingfield 14 Jan 2019

Reclaiming retail relevance with IoT

RetailReclaiming retail relevance with IoT

Nathan Clevenger 14 Jan 2019

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Retail#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Graham van der Merwe 10 Jan 2019

Mastercard, Next Retail Concepts present an immersive way to shop online

RetailMastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

5 retail trend predictions for 2019

Retail5 retail trend predictions for 2019

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Retail#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Retail#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

RetailCustomer experience is key to survive the e-commerce onslaught

4 Dec 2018

RetailRole of sustainable packaging in brand preservation

29 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

Marketing & Media#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Social media mining: Critical to CX management in the digital age

Marketing & MediaSocial media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

Retail#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

RetailWhen AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

Retail#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

5 technologies improving retail customer engagement

Retail5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018