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BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

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#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Mark Schech 22 Jan 2019

#BizTrends2019: 5 trends shaping the fresh produce sector

#BizTrends2019: 5 trends shaping the fresh produce sector

Lindie Stroebel 21 Jan 2019

#BizTrends2019: Shopping the future, right now

#BizTrends2019: Shopping the future, right now

Robyn Cooke 17 Jan 2019

#BizTrends2019: Selling to the other 98% - the move to physical retail

#BizTrends2019: Selling to the other 98% - the move to physical retail

Andrew Smith 16 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

Elevated sensorial experiences drive shoppers back to stores

15 Jan 2019

Dali Tembo, managing director of Instant Grass International.

#BizTrends2019: The year we rethink segmentation

Dali Tembo 15 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Ailsa Wingfield 14 Jan 2019

Reclaiming retail relevance with IoT

Reclaiming retail relevance with IoT

Nathan Clevenger 14 Jan 2019

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Graham van der Merwe 10 Jan 2019

Mastercard, Next Retail Concepts present an immersive way to shop online

Mastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

5 retail trend predictions for 2019

5 retail trend predictions for 2019

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

Customer experience is key to survive the e-commerce onslaught

4 Dec 2018

Role of sustainable packaging in brand preservation

29 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

Corporate content should be part of your DNA

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

Customer experience focus for East Africa

Customer experience focus for East Africa

24 Oct 2018

5 technologies improving retail customer engagement

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

Time to act on digital transformation

Time to act on digital transformation

Carmen Whateley 17 Oct 2018

Using tech to elevate the in-store customer experience

Using tech to elevate the in-store customer experience

16 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

More news

#BizTrends2019: 5 trends shaping the fresh produce sector

Retail#BizTrends2019: 5 trends shaping the fresh produce sector

Lindie Stroebel 21 Jan 2019

#BizTrends2019: Shopping the future, right now

Retail#BizTrends2019: Shopping the future, right now

Robyn Cooke 17 Jan 2019

#BizTrends2019: Selling to the other 98% - the move to physical retail

Retail#BizTrends2019: Selling to the other 98% - the move to physical retail

Andrew Smith 16 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

RetailElevated sensorial experiences drive shoppers back to stores

15 Jan 2019

Dali Tembo, managing director of Instant Grass International.

Marketing & Media#BizTrends2019: The year we rethink segmentation

Dali Tembo 15 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Retail#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Ailsa Wingfield 14 Jan 2019

Reclaiming retail relevance with IoT

RetailReclaiming retail relevance with IoT

Nathan Clevenger 14 Jan 2019

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Retail#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Graham van der Merwe 10 Jan 2019

Mastercard, Next Retail Concepts present an immersive way to shop online

RetailMastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

5 retail trend predictions for 2019

Retail5 retail trend predictions for 2019

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Retail#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Retail#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

RetailCustomer experience is key to survive the e-commerce onslaught

4 Dec 2018

RetailRole of sustainable packaging in brand preservation

29 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

Marketing & Media#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Social media mining: Critical to CX management in the digital age

Marketing & MediaSocial media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

Retail#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

RetailWhen AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

Retail#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

Corporate content should be part of your DNA

Marketing & MediaCorporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

Customer experience focus for East Africa

Marketing & MediaCustomer experience focus for East Africa

24 Oct 2018

5 technologies improving retail customer engagement

Retail5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

HR & ManagementBizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

RetailIndividualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

Time to act on digital transformation

ICTTime to act on digital transformation

Carmen Whateley 17 Oct 2018

Using tech to elevate the in-store customer experience

RetailUsing tech to elevate the in-store customer experience

16 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Marketing & MediaHow African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

E-commerce needs ERP

RetailE-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

ICTSurvey reveals most consumers have underwhelming digital experiences

8 Oct 2018

How to stay afloat when fake online reviews could sink your business

RetailHow to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

RetailSmart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

Gartner reveals customer experience myths

ICTGartner reveals customer experience myths

19 Sep 2018

What's really driving the future of retail?

RetailWhat's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

RetailSA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

RetailRecognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

RetailHow to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

Marketing & Media5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

Retail7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

RetailThe "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

RetailTrendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018