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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

    By Tushar Vaishnavi 9 Nov 2023

    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

    By Kerry Elliott 6 Oct 2023

    #BizTrends2019: Selling to the other 98% - the move to physical retail
    #BizTrends2019: Selling to the other 98% - the move to physical retail

      16 Jan 2019

    Elevated sensorial experiences drive shoppers back to stores
    Elevated sensorial experiences drive shoppers back to stores

    15 Jan 2019

    Dali Tembo, managing director of Instant Grass International.
    #BizTrends2019: The year we rethink segmentation

      15 Jan 2019

    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience
    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

      14 Jan 2019

    Reclaiming retail relevance with IoT
    Reclaiming retail relevance with IoT

      14 Jan 2019

    #BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping
    #BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

      10 Jan 2019

    Mastercard, Next Retail Concepts present an immersive way to shop online
    Mastercard, Next Retail Concepts present an immersive way to shop online

    7 Dec 2018

    5 retail trend predictions for 2019
    5 retail trend predictions for 2019

    7 Dec 2018

    #ATFexpo2018: How to localise global trends for the SA consumer - Part 2
    #ATFexpo2018: How to localise global trends for the SA consumer - Part 2

      5 Dec 2018

    #ATFexpo2018: How to localise global trends for the SA consumer - Part 1
    #ATFexpo2018: How to localise global trends for the SA consumer - Part 1

      4 Dec 2018

    Customer experience is key to survive the e-commerce onslaught
    Customer experience is key to survive the e-commerce onslaught

    4 Dec 2018

    Role of sustainable packaging in brand preservation
    Role of sustainable packaging in brand preservation

    29 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

      14 Nov 2018

    Social media mining: Critical to CX management in the digital age
    Social media mining: Critical to CX management in the digital age

      8 Nov 2018

    #GoogleRetail: No room for silos in omnichannel retail
    #GoogleRetail: No room for silos in omnichannel retail

      6 Nov 2018

    When AI meets your shopping experience it knows what you buy - and what you ought to buy
    When AI meets your shopping experience it knows what you buy - and what you ought to buy

      29 Oct 2018

    #GoogleRetail: Learn from the past then act swiftly to win at retail
    #GoogleRetail: Learn from the past then act swiftly to win at retail

    25 Oct 2018

    Corporate content should be part of your DNA
    Corporate content should be part of your DNA

    Bizcommunity.com  24 Oct 2018

    Customer experience focus for East Africa
    Customer experience focus for East Africa

    24 Oct 2018

    5 technologies improving retail customer engagement
    5 technologies improving retail customer engagement

      24 Oct 2018

    Bizcommunity Recruitment in Africa Focus
    Bizcommunity Recruitment in Africa Focus

    Bizcommunity.com  23 Oct 2018

    Individualisation: The powerful trend shaping retail customer experience
    Individualisation: The powerful trend shaping retail customer experience

      18 Oct 2018

    Time to act on digital transformation
    Time to act on digital transformation

      17 Oct 2018

    Using tech to elevate the in-store customer experience
    Using tech to elevate the in-store customer experience

    16 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

      9 Oct 2018

    E-commerce needs ERP
    E-commerce needs ERP

      9 Oct 2018

    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

    8 Oct 2018

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

      27 Sep 2018

    Smart checkout tech to exceed $45bn transactions by 2023
    Smart checkout tech to exceed $45bn transactions by 2023

    25 Sep 2018

    Gartner reveals customer experience myths
    Gartner reveals customer experience myths

    19 Sep 2018

    Show more

    More news

    Elevated sensorial experiences drive shoppers back to stores
    Elevated sensorial experiences drive shoppers back to stores

    15 Jan 2019

    Dali Tembo, managing director of Instant Grass International.
    #BizTrends2019: The year we rethink segmentation

     15 Jan 2019

    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience
    #BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

     14 Jan 2019

    Reclaiming retail relevance with IoT
    Reclaiming retail relevance with IoT

     14 Jan 2019

    #BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping
    #BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

     10 Jan 2019

    Mastercard, Next Retail Concepts present an immersive way to shop online
    Mastercard, Next Retail Concepts present an immersive way to shop online

    7 Dec 2018

    5 retail trend predictions for 2019
    5 retail trend predictions for 2019

    7 Dec 2018

    #ATFexpo2018: How to localise global trends for the SA consumer - Part 2
    #ATFexpo2018: How to localise global trends for the SA consumer - Part 2

     5 Dec 2018

    #ATFexpo2018: How to localise global trends for the SA consumer - Part 1
    #ATFexpo2018: How to localise global trends for the SA consumer - Part 1

     4 Dec 2018

    Customer experience is key to survive the e-commerce onslaught
    Customer experience is key to survive the e-commerce onslaught

    4 Dec 2018

    Role of sustainable packaging in brand preservation
    Role of sustainable packaging in brand preservation

    29 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

     14 Nov 2018

    Social media mining: Critical to CX management in the digital age
    Social media mining: Critical to CX management in the digital age

     8 Nov 2018

    #GoogleRetail: No room for silos in omnichannel retail
    #GoogleRetail: No room for silos in omnichannel retail

     6 Nov 2018

    When AI meets your shopping experience it knows what you buy - and what you ought to buy
    When AI meets your shopping experience it knows what you buy - and what you ought to buy

     29 Oct 2018

    #GoogleRetail: Learn from the past then act swiftly to win at retail
    #GoogleRetail: Learn from the past then act swiftly to win at retail

    25 Oct 2018

    Corporate content should be part of your DNA
    Corporate content should be part of your DNA

     24 Oct 2018

    Customer experience focus for East Africa
    Customer experience focus for East Africa

    24 Oct 2018

    5 technologies improving retail customer engagement
    5 technologies improving retail customer engagement

     24 Oct 2018

    Bizcommunity Recruitment in Africa Focus
    Bizcommunity Recruitment in Africa Focus

     23 Oct 2018

    Individualisation: The powerful trend shaping retail customer experience
    Individualisation: The powerful trend shaping retail customer experience

     18 Oct 2018

    Time to act on digital transformation
    Time to act on digital transformation

     17 Oct 2018

    Using tech to elevate the in-store customer experience
    Using tech to elevate the in-store customer experience

    16 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

     9 Oct 2018

    E-commerce needs ERP
    E-commerce needs ERP

     9 Oct 2018

    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

    8 Oct 2018

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

     27 Sep 2018

    Smart checkout tech to exceed $45bn transactions by 2023
    Smart checkout tech to exceed $45bn transactions by 2023

    25 Sep 2018

    Gartner reveals customer experience myths
    Gartner reveals customer experience myths

    19 Sep 2018

    What's really driving the future of retail?
    What's really driving the future of retail?

     17 Sep 2018

    SA's growing appetite for convenience an opportunity for retailers, manufacturers
    SA's growing appetite for convenience an opportunity for retailers, manufacturers

    12 Sep 2018

    Recognising, rewarding and retaining your 'high value' customers
    Recognising, rewarding and retaining your 'high value' customers

    7 Sep 2018

    How to use tech to drive innovation in traditional retail
    How to use tech to drive innovation in traditional retail

     6 Sep 2018

    5 ways CX is emotional rather than rational
    5 ways CX is emotional rather than rational

     4 Sep 2018

    7 ways to create in-store experiences that drive traffic and sales
    7 ways to create in-store experiences that drive traffic and sales

     31 Aug 2018

    The "end" of the shopkeeper (and other retail trends)
    The "end" of the shopkeeper (and other retail trends)

     29 Aug 2018

    Trendzilla alert: Tech builds tailor-made trust
    Trendzilla alert: Tech builds tailor-made trust

     27 Aug 2018

    Deloitte opens interactive Connected Retail experience in Cape Town
    Deloitte opens interactive Connected Retail experience in Cape Town

    22 Aug 2018

    4 golden packaging rules for digital nomads
    4 golden packaging rules for digital nomads

    10 Aug 2018

    #CEMAfrica2018: Why we need to talk about emotion in the boardroom
    #CEMAfrica2018: Why we need to talk about emotion in the boardroom

     1 Aug 2018

    Show more

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