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Nigerian TikTok star Charity Ekezie uses hilarious skits to dispel ignorance about Africa

Rowland Chukwuemeka Amaefula

Global cities compete to host AfricArena innovation summits in 2025

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

Customer experience is key to survive the e-commerce onslaught

4 Dec 2018

Role of sustainable packaging in brand preservation

29 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

Corporate content should be part of your DNA

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

Customer experience focus for East Africa

Customer experience focus for East Africa

24 Oct 2018

5 technologies improving retail customer engagement

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

Time to act on digital transformation

Time to act on digital transformation

Carmen Whateley 17 Oct 2018

Using tech to elevate the in-store customer experience

Using tech to elevate the in-store customer experience

16 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

Smart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

19 Sep 2018

What's really driving the future of retail?

What's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

SA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

Recognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

How to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

Trendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

Deloitte opens interactive Connected Retail experience in Cape Town

Deloitte opens interactive Connected Retail experience in Cape Town

22 Aug 2018

More news

Customer experience is key to survive the e-commerce onslaught

Customer experience is key to survive the e-commerce onslaught

4 Dec 2018

Role of sustainable packaging in brand preservation

29 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

Corporate content should be part of your DNA

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

Customer experience focus for East Africa

Customer experience focus for East Africa

24 Oct 2018

5 technologies improving retail customer engagement

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

Time to act on digital transformation

Time to act on digital transformation

Carmen Whateley 17 Oct 2018

Using tech to elevate the in-store customer experience

Using tech to elevate the in-store customer experience

16 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

Smart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

19 Sep 2018

What's really driving the future of retail?

What's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

SA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

Recognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

How to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

Trendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

Deloitte opens interactive Connected Retail experience in Cape Town

Deloitte opens interactive Connected Retail experience in Cape Town

22 Aug 2018

4 golden packaging rules for digital nomads

4 golden packaging rules for digital nomads

10 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Driving the retail brand experience through in-store media

Cecil Ungerer, Smart Media 1 Aug 2018

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Claire McCamley 31 Jul 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

#MobileCommerce: E-commerce starts to connect with South African consumers

Gareth Paterson 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Lynette Hundermark 20 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

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