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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
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    Building loyalty: the art of personalised brand experiences and advocacy

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    Kenya's grocery retail sector is a beacon of innovation and growth

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    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

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    How to stay afloat when fake online reviews could sink your business

      27 Sep 2018

    Smart checkout tech to exceed $45bn transactions by 2023
    Smart checkout tech to exceed $45bn transactions by 2023

    25 Sep 2018

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    Gartner reveals customer experience myths

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    What's really driving the future of retail?
    What's really driving the future of retail?

      17 Sep 2018

    SA's growing appetite for convenience an opportunity for retailers, manufacturers
    SA's growing appetite for convenience an opportunity for retailers, manufacturers

    12 Sep 2018

    Recognising, rewarding and retaining your 'high value' customers
    Recognising, rewarding and retaining your 'high value' customers

    7 Sep 2018

    How to use tech to drive innovation in traditional retail
    How to use tech to drive innovation in traditional retail

      6 Sep 2018

    5 ways CX is emotional rather than rational
    5 ways CX is emotional rather than rational

      4 Sep 2018

    7 ways to create in-store experiences that drive traffic and sales
    7 ways to create in-store experiences that drive traffic and sales

      31 Aug 2018

    The "end" of the shopkeeper (and other retail trends)
    The "end" of the shopkeeper (and other retail trends)

      29 Aug 2018

    Trendzilla alert: Tech builds tailor-made trust
    Trendzilla alert: Tech builds tailor-made trust

      27 Aug 2018

    Deloitte opens interactive Connected Retail experience in Cape Town
    Deloitte opens interactive Connected Retail experience in Cape Town

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    4 golden packaging rules for digital nomads
    4 golden packaging rules for digital nomads

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    #CEMAfrica2018: Why we need to talk about emotion in the boardroom
    #CEMAfrica2018: Why we need to talk about emotion in the boardroom

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    Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).
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      1 Aug 2018

    Driving the retail brand experience through in-store media
    Driving the retail brand experience through in-store media

    , Smart Media  1 Aug 2018

    5 ways bricks-and-mortar shops can survive the onslaught of e-commerce
    5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

      31 Jul 2018

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

      31 Jul 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    7 small details to improve the retail customer's experience (Infographic)
    7 small details to improve the retail customer's experience (Infographic)

      26 Jul 2018

    #MobileCommerce: E-commerce starts to connect with South African consumers
    #MobileCommerce: E-commerce starts to connect with South African consumers

      24 Jul 2018

    #MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"
    #MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

      20 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    #MobileCommerce: The right product, to the right customer, at the right time
    #MobileCommerce: The right product, to the right customer, at the right time

      18 Jul 2018

    #MobileCommerce: The growth of mobile shopping in South Africa
    #MobileCommerce: The growth of mobile shopping in South Africa

      13 Jul 2018

    The future of retail: Clicks, bricks and data-driven insights
    The future of retail: Clicks, bricks and data-driven insights

      13 Jul 2018

    #MobileCommerce: How to manage sustainable omnichannel growth in retail
    #MobileCommerce: How to manage sustainable omnichannel growth in retail

      6 Jul 2018

    #MobileCommerce: Step into the future with mobile
    #MobileCommerce: Step into the future with mobile

      4 Jul 2018

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    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

    8 Oct 2018

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

     27 Sep 2018

    Smart checkout tech to exceed $45bn transactions by 2023
    Smart checkout tech to exceed $45bn transactions by 2023

    25 Sep 2018

    Gartner reveals customer experience myths
    Gartner reveals customer experience myths

    19 Sep 2018

    What's really driving the future of retail?
    What's really driving the future of retail?

     17 Sep 2018

    SA's growing appetite for convenience an opportunity for retailers, manufacturers
    SA's growing appetite for convenience an opportunity for retailers, manufacturers

    12 Sep 2018

    Recognising, rewarding and retaining your 'high value' customers
    Recognising, rewarding and retaining your 'high value' customers

    7 Sep 2018

    How to use tech to drive innovation in traditional retail
    How to use tech to drive innovation in traditional retail

     6 Sep 2018

    5 ways CX is emotional rather than rational
    5 ways CX is emotional rather than rational

     4 Sep 2018

    7 ways to create in-store experiences that drive traffic and sales
    7 ways to create in-store experiences that drive traffic and sales

     31 Aug 2018

    The "end" of the shopkeeper (and other retail trends)
    The "end" of the shopkeeper (and other retail trends)

     29 Aug 2018

    Trendzilla alert: Tech builds tailor-made trust
    Trendzilla alert: Tech builds tailor-made trust

     27 Aug 2018

    Deloitte opens interactive Connected Retail experience in Cape Town
    Deloitte opens interactive Connected Retail experience in Cape Town

    22 Aug 2018

    4 golden packaging rules for digital nomads
    4 golden packaging rules for digital nomads

    10 Aug 2018

    #CEMAfrica2018: Why we need to talk about emotion in the boardroom
    #CEMAfrica2018: Why we need to talk about emotion in the boardroom

     1 Aug 2018

    Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).
    #CEMAfrica2018: Why CX is the only competitive advantage left

     1 Aug 2018

    Driving the retail brand experience through in-store media
    Driving the retail brand experience through in-store media

    ,  1 Aug 2018

    5 ways bricks-and-mortar shops can survive the onslaught of e-commerce
    5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

     31 Jul 2018

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

     31 Jul 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    7 small details to improve the retail customer's experience (Infographic)
    7 small details to improve the retail customer's experience (Infographic)

     26 Jul 2018

    #MobileCommerce: E-commerce starts to connect with South African consumers
    #MobileCommerce: E-commerce starts to connect with South African consumers

     24 Jul 2018

    #MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"
    #MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

     20 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    #MobileCommerce: The right product, to the right customer, at the right time
    #MobileCommerce: The right product, to the right customer, at the right time

     18 Jul 2018

    #MobileCommerce: The growth of mobile shopping in South Africa
    #MobileCommerce: The growth of mobile shopping in South Africa

     13 Jul 2018

    The future of retail: Clicks, bricks and data-driven insights
    The future of retail: Clicks, bricks and data-driven insights

     13 Jul 2018

    #MobileCommerce: How to manage sustainable omnichannel growth in retail
    #MobileCommerce: How to manage sustainable omnichannel growth in retail

     6 Jul 2018

    #MobileCommerce: Step into the future with mobile
    #MobileCommerce: Step into the future with mobile

     4 Jul 2018

    How technology is transforming the retail business
    How technology is transforming the retail business

     3 Jul 2018

    #MobileCommerce: The rise of mobile shopping and its impact on business
    #MobileCommerce: The rise of mobile shopping and its impact on business

     2 Jul 2018

    Retail tech innovation trends unpacked at annual RCS Summit
    Retail tech innovation trends unpacked at annual RCS Summit

    29 Jun 2018

    Experience, it's more than entertainment
    Experience, it's more than entertainment

     21 Jun 2018

    Customer experience: you're most probably doing it wrong
    Customer experience: you're most probably doing it wrong

     19 Jun 2018

    Harnessing the evolutionary power of smart packaging in Africa
    Harnessing the evolutionary power of smart packaging in Africa

    15 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    This is what customer management tools should do for your business
    This is what customer management tools should do for your business

     13 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape
    Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

    21 May 2018

    Show more

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