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Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

Smart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

19 Sep 2018

What's really driving the future of retail?

What's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

SA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

Recognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

How to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

Trendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

Deloitte opens interactive Connected Retail experience in Cape Town

Deloitte opens interactive Connected Retail experience in Cape Town

22 Aug 2018

4 golden packaging rules for digital nomads

4 golden packaging rules for digital nomads

10 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Driving the retail brand experience through in-store media

Cecil Ungerer, Smart Media 1 Aug 2018

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Claire McCamley 31 Jul 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

#MobileCommerce: E-commerce starts to connect with South African consumers

Gareth Paterson 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Lynette Hundermark 20 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

#MobileCommerce: The right product, to the right customer, at the right time

#MobileCommerce: The right product, to the right customer, at the right time

Lauren Hartzenberg 18 Jul 2018

#MobileCommerce: The growth of mobile shopping in South Africa

#MobileCommerce: The growth of mobile shopping in South Africa

Graham Du Plessis 13 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

The future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

#MobileCommerce: How to manage sustainable omnichannel growth in retail

#MobileCommerce: How to manage sustainable omnichannel growth in retail

Mark Thomson 6 Jul 2018

#MobileCommerce: Step into the future with mobile

#MobileCommerce: Step into the future with mobile

Dave Nemeth 4 Jul 2018

More news

Survey reveals most consumers have underwhelming digital experiences

ICTSurvey reveals most consumers have underwhelming digital experiences

8 Oct 2018

How to stay afloat when fake online reviews could sink your business

RetailHow to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

RetailSmart checkout tech to exceed $45bn transactions by 2023

25 Sep 2018

Gartner reveals customer experience myths

ICTGartner reveals customer experience myths

19 Sep 2018

What's really driving the future of retail?

RetailWhat's really driving the future of retail?

Jason Pallant 17 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

RetailSA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

RetailRecognising, rewarding and retaining your 'high value' customers

7 Sep 2018

How to use tech to drive innovation in traditional retail

RetailHow to use tech to drive innovation in traditional retail

Sebastian Isaac 6 Sep 2018

5 ways CX is emotional rather than rational

Marketing & Media5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

7 ways to create in-store experiences that drive traffic and sales

Retail7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

The "end" of the shopkeeper (and other retail trends)

RetailThe "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust

RetailTrendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

Deloitte opens interactive Connected Retail experience in Cape Town

RetailDeloitte opens interactive Connected Retail experience in Cape Town

22 Aug 2018

4 golden packaging rules for digital nomads

Retail4 golden packaging rules for digital nomads

10 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Marketing & Media#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

Marketing & Media#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

RetailDriving the retail brand experience through in-store media

Cecil Ungerer, Smart Media 1 Aug 2018

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Retail5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Claire McCamley 31 Jul 2018

Maximising ROI without compromising on CX - top tips

RetailMaximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

CEM Africa kicks off this week!

Marketing & MediaCEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

Retail7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

Retail#MobileCommerce: E-commerce starts to connect with South African consumers

Gareth Paterson 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Retail#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Lynette Hundermark 20 Jul 2018

5 expectations of the African millennial consumer

Retail5 expectations of the African millennial consumer

19 Jul 2018

#MobileCommerce: The right product, to the right customer, at the right time

Retail#MobileCommerce: The right product, to the right customer, at the right time

Lauren Hartzenberg 18 Jul 2018

#MobileCommerce: The growth of mobile shopping in South Africa

Retail#MobileCommerce: The growth of mobile shopping in South Africa

Graham Du Plessis 13 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

RetailThe future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

#MobileCommerce: How to manage sustainable omnichannel growth in retail

Retail#MobileCommerce: How to manage sustainable omnichannel growth in retail

Mark Thomson 6 Jul 2018

#MobileCommerce: Step into the future with mobile

Retail#MobileCommerce: Step into the future with mobile

Dave Nemeth 4 Jul 2018

How technology is transforming the retail business

RetailHow technology is transforming the retail business

Andre Rosslee 3 Jul 2018

#MobileCommerce: The rise of mobile shopping and its impact on business

Retail#MobileCommerce: The rise of mobile shopping and its impact on business

Robyn Cooke 2 Jul 2018

Retail tech innovation trends unpacked at annual RCS Summit

RetailRetail tech innovation trends unpacked at annual RCS Summit

29 Jun 2018

Experience, it's more than entertainment

RetailExperience, it's more than entertainment

Bronwyn Williams 21 Jun 2018

Customer experience: you're most probably doing it wrong

RetailCustomer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Harnessing the evolutionary power of smart packaging in Africa

RetailHarnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Marketing & MediaInvesting in your customers yields returns

14 Jun 2018

This is what customer management tools should do for your business

ICTThis is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Marketing & MediaCreating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

ICTGDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

RetailNielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018