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Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

5 ways bricks-and-mortar shops can survive the onslaught of e-commerce

Claire McCamley 31 Jul 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

#MobileCommerce: E-commerce starts to connect with South African consumers

Gareth Paterson 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Lynette Hundermark 20 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

#MobileCommerce: The right product, to the right customer, at the right time

#MobileCommerce: The right product, to the right customer, at the right time

Lauren Hartzenberg 18 Jul 2018

#MobileCommerce: The growth of mobile shopping in South Africa

#MobileCommerce: The growth of mobile shopping in South Africa

Graham Du Plessis 13 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

The future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

#MobileCommerce: How to manage sustainable omnichannel growth in retail

#MobileCommerce: How to manage sustainable omnichannel growth in retail

Mark Thomson 6 Jul 2018

#MobileCommerce: Step into the future with mobile

#MobileCommerce: Step into the future with mobile

Dave Nemeth 4 Jul 2018

How technology is transforming the retail business

How technology is transforming the retail business

Andre Rosslee 3 Jul 2018

#MobileCommerce: The rise of mobile shopping and its impact on business

#MobileCommerce: The rise of mobile shopping and its impact on business

Robyn Cooke 2 Jul 2018

Retail tech innovation trends unpacked at annual RCS Summit

Retail tech innovation trends unpacked at annual RCS Summit

29 Jun 2018

Experience, it's more than entertainment

Experience, it's more than entertainment

Bronwyn Williams 21 Jun 2018

Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Harnessing the evolutionary power of smart packaging in Africa

Harnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

This is what customer management tools should do for your business

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

Global e-commerce communities are disrupting the retail marketplace

21 May 2018

New data protection guidelines for Africa launched

New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

More news

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

#MobileCommerce: E-commerce starts to connect with South African consumers

Gareth Paterson 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Lynette Hundermark 20 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

#MobileCommerce: The right product, to the right customer, at the right time

#MobileCommerce: The right product, to the right customer, at the right time

Lauren Hartzenberg 18 Jul 2018

#MobileCommerce: The growth of mobile shopping in South Africa

#MobileCommerce: The growth of mobile shopping in South Africa

Graham Du Plessis 13 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

The future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

#MobileCommerce: How to manage sustainable omnichannel growth in retail

#MobileCommerce: How to manage sustainable omnichannel growth in retail

Mark Thomson 6 Jul 2018

#MobileCommerce: Step into the future with mobile

#MobileCommerce: Step into the future with mobile

Dave Nemeth 4 Jul 2018

How technology is transforming the retail business

How technology is transforming the retail business

Andre Rosslee 3 Jul 2018

#MobileCommerce: The rise of mobile shopping and its impact on business

#MobileCommerce: The rise of mobile shopping and its impact on business

Robyn Cooke 2 Jul 2018

Retail tech innovation trends unpacked at annual RCS Summit

Retail tech innovation trends unpacked at annual RCS Summit

29 Jun 2018

Experience, it's more than entertainment

Experience, it's more than entertainment

Bronwyn Williams 21 Jun 2018

Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Harnessing the evolutionary power of smart packaging in Africa

Harnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

This is what customer management tools should do for your business

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

Global e-commerce communities are disrupting the retail marketplace

21 May 2018

New data protection guidelines for Africa launched

New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Payment trends in Africa - driven by tech with an African twist

Payment trends in Africa - driven by tech with an African twist

David Noel Lardin 13 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

E-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

DHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

Harnessing tech to sustain the brick and mortar store

Harnessing tech to sustain the brick and mortar store

14 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

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