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BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

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Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Harnessing the evolutionary power of smart packaging in Africa

Harnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

This is what customer management tools should do for your business

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

Global e-commerce communities are disrupting the retail marketplace

21 May 2018

New data protection guidelines for Africa launched

New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Payment trends in Africa - driven by tech with an African twist

Payment trends in Africa - driven by tech with an African twist

David Noel Lardin 13 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

E-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

DHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

Harnessing tech to sustain the brick and mortar store

Harnessing tech to sustain the brick and mortar store

14 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Transformation in Africa's digital retail landscape

Transformation in Africa's digital retail landscape

Isabelle Lurquin 22 Dec 2017

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

More news

Customer experience: you're most probably doing it wrong

RetailCustomer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Harnessing the evolutionary power of smart packaging in Africa

RetailHarnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Marketing & MediaInvesting in your customers yields returns

14 Jun 2018

This is what customer management tools should do for your business

ICTThis is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Marketing & MediaCreating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

ICTGDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

RetailNielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

21 May 2018

Global e-commerce communities are disrupting the retail marketplace

RetailGlobal e-commerce communities are disrupting the retail marketplace

21 May 2018

New data protection guidelines for Africa launched

ICTNew data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

Marketing & MediaHow African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Marketing & MediaEmpathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

RetailThe role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

Retail#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

Retail#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

Retail#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Payment trends in Africa - driven by tech with an African twist

RetailPayment trends in Africa - driven by tech with an African twist

David Noel Lardin 13 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Retail#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

Retail#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

RetailE-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

RetailDHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

Harnessing tech to sustain the brick and mortar store

RetailHarnessing tech to sustain the brick and mortar store

14 Feb 2018

The modern marketer is a connected one

Marketing & MediaThe modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

RetailAfrica's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

Retail#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Marketing & MediaTop ten global consumer trends

23 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Retail#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

Retail#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

Marketing & Media#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Transformation in Africa's digital retail landscape

RetailTransformation in Africa's digital retail landscape

Isabelle Lurquin 22 Dec 2017

How to thrive in the digital era

ICTHow to thrive in the digital era

Marc Gower 14 Dec 2017

Image credit: .

Marketing & MediaAsk Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

#Trending: The rise of consumer resilience

Marketing & Media#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Tailoring the customer experience boosts online sales

RetailTailoring the customer experience boosts online sales

Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

Could the humble phone call be the future of digital CX?

ICTCould the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

How to influence the customer of the future

Marketing & MediaHow to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Marketing & MediaGaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Somsak Chidchawange © –

Marketing & Media#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

Allan Swart ©

Marketing & Media#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

RetailDelivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Retail#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017