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Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hubLindsey Schutters

Building loyalty: the art of personalised brand experiences and advocacy

By Tushar Vaishnavi 9 Nov 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

By Kerry Elliott 6 Oct 2023

More news

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

E-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

DHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

Harnessing tech to sustain the brick and mortar store

Harnessing tech to sustain the brick and mortar store

14 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Transformation in Africa's digital retail landscape

Transformation in Africa's digital retail landscape

Isabelle Lurquin 22 Dec 2017

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Tailoring the customer experience boosts online sales

Tailoring the customer experience boosts online sales

Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

More news

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

E-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

DHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

Harnessing tech to sustain the brick and mortar store

Harnessing tech to sustain the brick and mortar store

14 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Transformation in Africa's digital retail landscape

Transformation in Africa's digital retail landscape

Isabelle Lurquin 22 Dec 2017

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Tailoring the customer experience boosts online sales

Tailoring the customer experience boosts online sales

Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

How Spree is transforming its customer experience through technology

How Spree is transforming its customer experience through technology

29 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

Let's do Biz