Marketing & Media CRM, CX, UX
Submit newsAdvertiseSubscribe

Industries

All industriesAgricultureAutomotiveConstruction & EngineeringEducationEnergy & MiningEntrepreneurshipESG & SustainabilityFinanceHealthcareHR & ManagementICTLegalLifestyleLogistics & TransportManufacturingMarketing & MediaPropertyRetailTourism & Travel

Features

IAB Bookmarks AwardsYouth MonthIMC ConferenceLoeriesWomen's MonthCannes LionsBizTrendsOrchids and OnionsPendoring#StartupStoryMore Sections..
Agriculture
Automotive
Construction & Engineering
Education
Energy & Mining
Entrepreneurship
ESG & Sustainability
Finance
Healthcare
HR & Management
ICT
Legal
Lifestyle
Logistics & Transport
Manufacturing
Marketing & Media
Property
Retail
Tourism & Travel

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

CRM, CX, UX News Africa

Subscribe & Follow

Advertise your job vacancies
    Post your Job Ad here >>
    Search jobs
    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

    18 Jun 2024

    Source:
    Digital advertising group Aleph launches payment unit

    18 Aug 2023

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

      8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

      8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

      8 Jan 2018

    How to thrive in the digital era
    How to thrive in the digital era

      14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

      7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

      5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

      20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

      13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

      9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

      7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

      23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

      5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

      14 Sep 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

      30 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

      23 Aug 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

      21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Show more

    More news

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

     8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    How to thrive in the digital era
    How to thrive in the digital era

     14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

     7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

     5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

     20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

     13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

     9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

     7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

     5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

     14 Sep 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

     30 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

     23 Aug 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

     21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Image Supplied
    Could Google become the dominant force in hospitality?

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    MultiChoice team at CXA Awards © .
    MultiChoice dominates first-ever CXA Awards

     16 Aug 2017

    Marriott International's new dynamic sales and marketing leadership team
    Marriott's new super sales and marketing leadership team for Middle East and Africa

    31 Jul 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Image supplied.
    Customer Experience Management Summit returns to Cape Town

    24 Jul 2017

    Marketing in a recession and beyond
    Marketing in a recession and beyond

     18 Jul 2017

    Show more

    Let's do Biz