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Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press Office

19 Aug 2024

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Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

A Unicef team creating a collaborative paper plane.
Photo credit: Unicef

How learning empathy can help build better community projects in Africa

Keneilwe Munyai 12 Apr 2017

Customer Experience Africa Awards launched

Customer Experience Africa Awards launched

5 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Eight startup marketing strategies that always work

Lisa Griffin 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

More news

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

A Unicef team creating a collaborative paper plane.
Photo credit: Unicef

How learning empathy can help build better community projects in Africa

Keneilwe Munyai 12 Apr 2017

Customer Experience Africa Awards launched

Customer Experience Africa Awards launched

5 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Eight startup marketing strategies that always work

Lisa Griffin 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

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