CRM, CX, UX news

Subscribe & Follow

Advertise your job vacancies

Recruit Image

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

More news

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Conversations with Africa

Danette Breitenbach 27 Feb 2015

[TrendTalk] Content is key to 'winning' Twitter

[TrendTalk] Content is key to 'winning' Twitter

Louise Marsland 20 Feb 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Rinos Mautsa awarded with the Indiafrica Young Visionaries Fellowship Award

Zimbabwean wins Young Visionaries Fellowship Award

19 Jan 2015

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

The internet has changed our brains: Has your company stayed the same?

The internet has changed our brains: Has your company stayed the same?

Claire Cobbledick 31 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Authentic loyalty through brand utility

Mike Saunders 29 Sep 2014

The 'three Hs' that will always fix a bad customer experience

The 'three Hs' that will always fix a bad customer experience

Julian Diaz 18 Sep 2014

Emotional branding - The love affair between consumers and brands

Emotional branding - The love affair between consumers and brands

Joseph Neusu 29 Aug 2014

Are social media community managers for Facebook still relevant?

Are social media community managers for Facebook still relevant?

Craig Steyn 4 Aug 2014

Interactive Intelligence advocates call centre association across Africa

Interactive Intelligence advocates call centre association across Africa

22 Jul 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

How to handle negative feedback on social media

How to handle negative feedback on social media

Joseph Neusu 26 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

12 May 2014

[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

6 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Consumer trends publication - Connect with the Continent

Consumer trends publication - Connect with the Continent

30 Apr 2014

Expanding the customer funnel to increase conversions

Expanding the customer funnel to increase conversions

Johan Walters 18 Apr 2014

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

Mark Schefermann 1 Apr 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Client/agency relationships: go from rickety to unbreakable

Client/agency relationships: go from rickety to unbreakable

Jason Xenopoulos 3 Mar 2014

More news

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Conversations with Africa

Danette Breitenbach 27 Feb 2015

[TrendTalk] Content is key to 'winning' Twitter

[TrendTalk] Content is key to 'winning' Twitter

Louise Marsland 20 Feb 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Rinos Mautsa awarded with the Indiafrica Young Visionaries Fellowship Award

Zimbabwean wins Young Visionaries Fellowship Award

19 Jan 2015

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

The internet has changed our brains: Has your company stayed the same?

The internet has changed our brains: Has your company stayed the same?

Claire Cobbledick 31 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Authentic loyalty through brand utility

Mike Saunders 29 Sep 2014

The 'three Hs' that will always fix a bad customer experience

The 'three Hs' that will always fix a bad customer experience

Julian Diaz 18 Sep 2014

Emotional branding - The love affair between consumers and brands

Emotional branding - The love affair between consumers and brands

Joseph Neusu 29 Aug 2014

Are social media community managers for Facebook still relevant?

Are social media community managers for Facebook still relevant?

Craig Steyn 4 Aug 2014

Interactive Intelligence advocates call centre association across Africa

Interactive Intelligence advocates call centre association across Africa

22 Jul 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

How to handle negative feedback on social media

How to handle negative feedback on social media

Joseph Neusu 26 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

12 May 2014

[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

6 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Consumer trends publication - Connect with the Continent

Consumer trends publication - Connect with the Continent

30 Apr 2014

Expanding the customer funnel to increase conversions

Expanding the customer funnel to increase conversions

Johan Walters 18 Apr 2014

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

Mark Schefermann 1 Apr 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Client/agency relationships: go from rickety to unbreakable

Client/agency relationships: go from rickety to unbreakable

Jason Xenopoulos 3 Mar 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Culture shift: Overcoming the barriers to innovation in Africa

Culture shift: Overcoming the barriers to innovation in Africa

Honore Gasa 17 Feb 2014

[2014 trends] The year of the social customer

[2014 trends] The year of the social customer

Gordon Geldenhuys 3 Feb 2014

Your database: A goldmine of repeat customers

Your database: A goldmine of repeat customers

Jerome Hendricks 23 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Why Wi-Fi is a viable solution for better customer relationships

Why Wi-Fi is a viable solution for better customer relationships

Michael Fletcher 19 Nov 2013

Why website copywriting is changing

Why website copywriting is changing

Daryn Smith 29 Oct 2013

Karen De Lorenzo

B2B vs B2C: The differences in CRM and loyalty

Karen De Lorenzo 14 Oct 2013

Consumers take a central role in brand stories

Diane Charton 13 Sep 2013

Google Translate to add more African languages

Google Translate to add more African languages

28 Aug 2013

Let's do Biz