Investment in speech analytics in call centres set to doublePublished by Ovum, part of the Datamonitor group 23 Jun 2010
![[2011 trends] Ever-changing ad industry, constantly developing trends](https://biz-file.com/c/1101/64735-80x80.jpg)
![[2011 trends] It's a Wild. Wired. Wellthy. World!](https://biz-file.com/c/1101/64730-80x80.jpg)
![[2011 trends] A year of hard work for brands](https://biz-file.com/c/1101/64653-80x80.jpg)
![[Flux Trends] Adapt to the consumer-driven world or die](https://biz-file.com/c/1002/45166-80x80.jpg)
