CRM, CX, UX News Africa

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Li Ndube on Afro-optimism - African growth vs Western degrowth

Advertise your job vacancies

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiencesDentsu

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

More news

Leaders grapple with tone from the top - PwC

Leaders grapple with tone from the top - PwC

12 Jul 2010

Maximising relationships with existing clients

Maximising relationships with existing clients

Donna Rachelson 24 Jun 2010

Investment in speech analytics in call centres set to double

Published by Ovum, part of the Datamonitor group 23 Jun 2010

In-house communication directors' association launched for Africa

In-house communication directors' association launched for Africa

31 May 2010

CRM conference for Africa telecoms

4 May 2010

[Flux Trends] Adapt to the consumer-driven world or die

[Flux Trends] Adapt to the consumer-driven world or die

Issa Sikiti da Silva 26 Feb 2010

Zain Nigeria awarded at 2009 NITTA

Zain Nigeria awarded at 2009 NITTA

25 Nov 2009

MTN rolling out Standard Bank's network infrastructure

MTN rolling out Standard Bank's network infrastructure

1 Oct 2009

Zain Nigeria's call centre commences operations

Zain Nigeria's call centre commences operations

29 Jul 2009

Call centres make the best of recession

17 Jun 2009

Four steps to harness social computing in CRM - Gartner

23 Feb 2009

CMO Council 'Voice of Customer' survey results

27 Jan 2009

Skills shortage impacts on customer care in Nigeria

8 Dec 2008

UBA launches tourism paycard in Nigeria

27 Jun 2008

Malawi bank introduces cash passport

Gregory Gondwe 4 Jun 2008

Zim business launch customer service organisation

Dumisani Ndlela 7 May 2008

Thuraya to expand services in Nigerian market

Jonah Iboma 4 Apr 2008

Senegal telecoms seals major deal with Ascade

Musa Saidykhan 17 Mar 2008

Press harassment hinders Niger's development, watchdogs warn

16 Jan 2008

Algeria Telecom launches 48 calls centres

Laeed Zaghlami 28 Nov 2007

Post Bank to improve banking in Uganda

David Muwanga 26 Nov 2007

Innovation is alive and well and living in loyalty programs

9 Nov 2007

Quality of service committees to investigate networks

Jonah Iboma 22 Oct 2007

When someone telephones your company...

7 Sep 2007

Pumping up sales through potent promotions

31 Aug 2007

Howard Badler

The right way to complain

Howard Badler 30 Aug 2007

SA contact centre industry set to become global player

13 Jul 2007

Small businesses get access to banking

Zipporah Musau and Kwamboka Oyaru 21 Feb 2007

Let's do Biz