"Our customers have become more mobile as their businesses have grown, and their lives converge with their day-to-day work activities. So we find a lot of customers are using our mobile capabilities to extend their flexibility and productivity outside of work," said Jeff Reid, UPS's director of customer technology marketing.
As wireless communications technology becomes embedded in the lifestyles of consumers - led by the younger generations that have always known it - small businesses are seeking ways to catch the mobile wave.
